Housekeeping Supervisor
Property Name:
Hawthorn Chicago - Schaumburg
Job Title 
Housekeeping Supervisor
Company Name: 
Wyndham Hotel Group
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.


Housekeeping SupervisorDirect and inspect work of Housekeepers and Houseman, ensuring that quality and cleanliness standards are being met per WHG SOPs.  Promoting the highest level of Guest asatisfaction through housekeeping excellence, special projects and duties assigned.
Essential Job FunctionsResponsibilities include, but are not limited to:
  1. Supports Audit Standards:  Directs room assignments and inspects work of Housekeepers and Houseman. Ensures Quality Assurance (QA) process is met, resulting in appropriate cleanliness and quality levels; supports Loss Prevention and safety standards procedures 
  2. Maintain Positive Customer and Associate Relationships: support Housekeeping and Hotel Leaders in an effort to ensure proper staffing and scheduling for maximum productivity; assist in controlling payroll costs to achieve maximum profitability; communicate priorities to staff through daily and weekly meetings
  3. Administrative Duties:  Responsible to communicate inventory and purchasing needs to Operations Manager 
  4. Maintain Cleanliness Standards: Participate in daily operations including cleaning and inspecting of units to maintain standards 
  5. Reporting Problems:  Identifies and reports maintenance related problems.
  6. Performs other duties as needed 
Minimum Requirements and Qualifications a)    Education
  • High School diploma or equivalent training/experience required
b)    Training requirements
  •  Valid driver’s license preferred
  •  CPR certification preferred
c)     Knowledge and skills
  • Excellent eye for detail / cleanliness
  • Demonstrated ability to work under pressure
  • Ability to accurately follow and provide instructions, both verbally and written
  • Ability to direct work of others

d)    Job experience
  • 1 year related housekeeping experience required.
  • Supervisory experience preferred
  • One to three years hospitality customer service experience preferred in discipline.
Unless there is a legal requirement, experience will be accepted for the education requirement.