Housekeeping Supervisor

Fairmont Quasar Istanbul

Location: TR - Istanbul

12/11/16 17:30
Employer
Job Details
Housekeeping Supervisor

Memorable experiences for our Guests and Colleagues is the essence of being a Leader with Fairmont Hotels & Resorts. As a Housekeeping Supervisor your attention to detail will show the Housekeeping team that you are committed to providing luxury Guest experiences. The energy and enthusiasm you display will create a “fun” place to work.

Hotel Overview:

Central to shopping, sightseeing, restaurants and bars, and the business district. The green park surrounding the Fairmont Quasar Istanbul, offers breathing space in a dense part of the city. The hotel is about 20 km to Atatürk Airport and in convenient walking distance to metro.

Business and leisure travelers alike will experience the utmost in comfort and luxury at the Fairmont Quasar Istanbul. The 209 luxury guestrooms include 25 Suites, 33 Gold Rooms and 64 Apartments, all elegantly designed for the discerning modern traveler and cuisine that ranges from traditional Turkish to health-conscious to international, guests will find just what they need for the perfect Istanbul experience.

Fitness enthusiasts can enjoy the 2000 sqm, well-equipped Willow Stream Spa and Health Club, during summer, guests can also enjoy our outdoor swimming pool overlooking the Bosphorus.

Summary of Responsibilities:
Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:

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Consistently offer professional, friendly and engaging service

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Lead and supervise the day-to-day operation of the department to ensure service standards are followed

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Handle Guest concerns and react quickly, logging and notifying the proper areas

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Actively participate in daily briefing, daily warm up and department meetings

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Ensure Room Attendants are informed daily about priorities in their section

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Follow departmental policies and procedures

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Report necessary maintenance items

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Follow all safety and sanitation policies

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Other duties as assigned

Qualifications:

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Proficient in English (verbal & written) essential

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High school diploma or equivalent preferred

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Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment

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Proven training skills

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Experience with Hotel Property Management System, Micros-Fidelio desirable

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Proactive with a meticulous eye for detail

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Strong organizational, supervisory and communication skills

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Able to convey information and ideas clearly

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Ability to evaluate and select among alternative courses of action quickly and accurately

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Work well in stressful, high-pressure situations

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Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest

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Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision

Physical Aspects of Position (include but are not limited to):

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Constant standing and walking throughout shift

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Occasional lifting and carrying up to 30 lbs

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Occasional kneeling, pushing, pulling, lifting

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Occasional ascending or descending ladders, stairs and ramps