Housekeeping Supervisor

The Betsy - South Beach

Location: US - FL - Miami

May 25, 2018
The Betsy - South Beach
(305) 760-6905
(305) 230-3533
1440 Ocean Drive

Miami, FL, US 33139
Employer
Job Details

The Betsy – South Beach is a refined, beach-side haven located in the heart of South Beach. One of only three Florida hotels on the 2017 Condé Nast Traveler Gold List Award, the Betsy is considered one of the world's best hotels.

We enjoy a progressive work culture that supports the singular goal of meeting the expectations of global luxury hospitality guests. We are community-conscious business with civic relations programs that help to nurture a team-oriented, success-driven atmosphere.

If you have a passion for excellence and a drive to succeed, we want to hear from you.

Summary

Directly supervise and coordinate work activities of Housekeeping personnel.

Tasks

  • Plan and prepare employee work schedules.

  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.

  • Inspect work performed to ensure that it meets specifications and established standards.

  • Perform or assist with cleaning duties as necessary.

  • Confer with staff to resolve performance and personnel problems, and to discuss company policies.

  • Establish and implement operational standards and procedures for the departments supervised.

  • Investigate complaints about service and equipment, and take corrective action.

  • Maintain required records of work hours, budgets, payrolls, and other information.

  • Inspect and evaluate the physical condition of facilities to determine the type of work required.

  • Check and maintain equipment to ensure that it is in working order.

  • Instruct staff in work policies and procedures, and the use and maintenance of equipment.

  • Inventory stock to ensure that supplies and equipment are available in adequate amounts.

  • Select and order or purchase new equipment, supplies, or furnishings.

  • Prepare reports on activity, personnel, and information, such as occupancy, hours worked, facility usage, work performed, and departmental expenses.

  • Recommend changes that could improve service and increase operational efficiency.

  • Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.

  • Screen job applicants, and hire new employees.

  • Issue supplies and equipment to workers.

  • Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.

  • Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.

  • Evaluate employee performance and recommend personnel actions, such as promotions, transfers, and dismissals.

  • Advise Front Desk of rooms ready for occupancy.

  • Supervise in-house services, such as dry cleaning.

  • Perform financial tasks, such as estimating costs and managing budgets.

Technology Skills

  • Property Management System - OPERA

  • Electronic mail software —Microsoft Outlook

  • Facilities management software — Nuvola

  • Procurement software – iBuy Efficient by AVENDRA

  • Office suite software — Microsoft Office

  • Presentation software — Microsoft PowerPoint

  • Spreadsheet software — Microsoft Excel

  • Word processing software — Microsoft Word

Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

  • Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

  • Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Skills

  • Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.

  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.

  • Speaking — Talking to others to convey information effectively.

  • Time Management — Managing one's own time and the time of others.

  • Coordination — Adjusting actions in relation to others' actions.

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

  • Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

  • Service Orientation — Actively looking for ways to help people.

  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

  • Instructing — Teaching others how to do something.

  • Negotiation — Bringing others together and trying to reconcile differences.

  • Persuasion — Persuading others to change their minds or behavior.

Abilities

  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

  • Near Vision — The ability to see details at close range (within a few feet of the observer).

  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

  • Speech Clarity — The ability to speak clearly so others can understand you.

  • Speech Recognition — The ability to identify and understand the speech of another person.

  • Written Comprehension — The ability to read and understand information and ideas presented in writing.

  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

  • Written Expression — The ability to communicate information and ideas in writing so others will understand.

Education

  • 2-year degree in hospitality management or an equivalent combination of education and experience.

Experience

  • Prior experience in a Housekeeping operation.

The Betsy - South Beach is an equal opportunity employer and a drug-free workplace.

Additional Details
Immediately
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
No
No
Hotel/Resort
Shift Supervisor