Housekeeping Supervisor

Residence Inn Bronx at Metro Center Atrium

Location: US - NY - Bronx

Aug 9, 2017
1776 Eastchester Road

Bronx, NY, US 10461
Employer
Job Details

Job Title:                Housekeeping Supervisor

Department:           Housekeeping

Reports To:            Greenway Maintenance Manager                                                    

Scheduled Hours: Full time – 40 Hours per Week

MAJOR FUNCTIONS:

  • Supervise entire housekeeping staff ensuring brand/hotel guest service and ensure standards are met.
  • Demonstrate warmth, kindness, empathy and friendliness
  • Serve our guests in a courteous and professional manner in accordance with Marriott standard.  Display assertive hospitality with our guests.  Take pride in all areas of service, quality, appearance, and cleanliness of self and hotel.

GENERAL DUTIES:

  • Provide the highest quality of service to the customer at all times.
  • Supervise up to 16 Room Attendants.
  • Deal promptly and effectively with guest complaints and requests.
  • Inspect guest rooms and public areas on a daily basis to ensure standards of cleanliness.
  • Conduct ongoing training of all housekeeping employees to increase job knowledge and skill level. Promote teamwork and employee morale.
  • Assist in running pre-­shift meeting, distribute keys and assignments to the staff
  • On occasion, clean rooms or assist staff with cleaning rooms.
  • Communicate all policies and procedures for housekeeping and special cleaning projects.
  • Maintain cleanliness and organization of linen rooms, laundry area, lost and found, storage rooms, employee break room, and Guest Room Attendant's carts.
  • Ensure ready status of all rooms daily. Maintain key control.
  • Ensure guest satisfaction through room cleanliness and attention to guest needs.
  • Set heating/cooling equipment and radio on proper settings.
  • Inspect room for maintenance needs and report on maintenance service requests.
  • Perform daily general clean duties and changing of bedspreads, blankets, mattress pads and shower curtains as assigned.
  • Log rooms cleaned on daily housekeeping report.
  • Fold terry and linen while waiting for rooms.
  • Know how to operate laundry equipment and maintain public area cleanliness.
  • Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures.
  • Practice safety standards at all times.

 

PHYSICAL REQUIREMENTS:

  • Must be able to kneel, bend, stoop, walk, and stand up to 8 hours per shift.
  • Must be able to reach, and lift up to 15 lbs. Must be able to push cart of approximately 50 lbs.
  • Good vision with ability to see work assignment page, and ability to see imperfections such as hair on sheets, drains, carpet, etc.  

OTHER REQUIREMENTS:

  • High School diploma preferred.
  • Previous housekeeping experience or equivalent training required.
  • Able to work flexible schedule, varied shifts and days, including holidays and weekends.
  • Understand and communicate in English.

 

 

 

 

Additional Details
Immediately
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
Yes
No
Hotel/Resort
Rooms - Housekeeping