Housekeeping Supervisor

Residence Inn Bronx at Metro Center Atrium

Location: US - NY - Bronx

Aug 9, 2017
1776 Eastchester Road

Bronx, NY, US 10461
Job Details

Job Title:                Housekeeping Supervisor

Department:           Housekeeping

Reports To:            Greenway Maintenance Manager                                                    

Scheduled Hours: Full time – 40 Hours per Week


  • Supervise entire housekeeping staff ensuring brand/hotel guest service and ensure standards are met.
  • Demonstrate warmth, kindness, empathy and friendliness
  • Serve our guests in a courteous and professional manner in accordance with Marriott standard.  Display assertive hospitality with our guests.  Take pride in all areas of service, quality, appearance, and cleanliness of self and hotel.


  • Provide the highest quality of service to the customer at all times.
  • Supervise up to 16 Room Attendants.
  • Deal promptly and effectively with guest complaints and requests.
  • Inspect guest rooms and public areas on a daily basis to ensure standards of cleanliness.
  • Conduct ongoing training of all housekeeping employees to increase job knowledge and skill level. Promote teamwork and employee morale.
  • Assist in running pre-­shift meeting, distribute keys and assignments to the staff
  • On occasion, clean rooms or assist staff with cleaning rooms.
  • Communicate all policies and procedures for housekeeping and special cleaning projects.
  • Maintain cleanliness and organization of linen rooms, laundry area, lost and found, storage rooms, employee break room, and Guest Room Attendant's carts.
  • Ensure ready status of all rooms daily. Maintain key control.
  • Ensure guest satisfaction through room cleanliness and attention to guest needs.
  • Set heating/cooling equipment and radio on proper settings.
  • Inspect room for maintenance needs and report on maintenance service requests.
  • Perform daily general clean duties and changing of bedspreads, blankets, mattress pads and shower curtains as assigned.
  • Log rooms cleaned on daily housekeeping report.
  • Fold terry and linen while waiting for rooms.
  • Know how to operate laundry equipment and maintain public area cleanliness.
  • Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures.
  • Practice safety standards at all times.



  • Must be able to kneel, bend, stoop, walk, and stand up to 8 hours per shift.
  • Must be able to reach, and lift up to 15 lbs. Must be able to push cart of approximately 50 lbs.
  • Good vision with ability to see work assignment page, and ability to see imperfections such as hair on sheets, drains, carpet, etc.  


  • High School diploma preferred.
  • Previous housekeeping experience or equivalent training required.
  • Able to work flexible schedule, varied shifts and days, including holidays and weekends.
  • Understand and communicate in English.





Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.
Rooms - Housekeeping