Housekeeping Supervisor
Property Name:
Wyndham Houston - Medical Center Hotel and Suites
Job Title 
Housekeeping Supervisor
Location: 
Texas-Houston
Company Name: 
Wyndham Hotel Group
City: 
Houston
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Yes
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
  • Wyndham Houston Medical Center is located in the heart of the world renouned Texas Medical Center; we believe that as a associate in one of our managed hotels you will have a significant impact on our organization. We strive to create a work environment where our associates feel good about the work they do and the team they are a part of.  We value our associates and their commitment to their family.
Job Summary:
The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.     


Education & Experience:
  • High School Diploma or equivalent required. 
  • Two to three years of progressive experience in a hotel or related field preferred. 
  • College course work in related field helpful. 
  • Previous supervisory responsibility preferred. 
  • Wyndham Hotel Group is proud to be an Equal Opportunity Employer (M/F/D/V).

Physical Requirements:
  • Flexible and long hours sometimes required. 
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 
  • Ability to stand during entire shift. 

General Requirements: 


  • Must be able to
    effectively communicate, both verbally and written, with all level of
    employees and guests in an attentive, friendly, courteous and service
    oriented manner.
  • Must be effective at
    listening to, understanding, and clarifying concerns raised by employees
    and guests.
  • Maintain a warm and friendly demeanor at all times. 
  • Must be able to
    multitask and prioritize departmental functions to meet deadlines.
  • Approach all
    encounters with guests and employees in an attentive, friendly, courteous
    and service-oriented manner.
  • Attend all hotel
    required meetings and training.
  • Participate in M.O.D. coverage as required. 
  • Maintain regular
    attendance in compliance with Wyndham Hotel Group Standards, as required
    by scheduling, which will vary according to the needs of the hotel.
  • Maintain high
    standards of personal appearance and grooming, including wearing nametag.
  • Maintain high standards of personal appearance and grooming, including wearing nametags. 
  • Comply with Wyndham Hotel
    Group Standards and regulations to encourage safe and efficient hotel
    operations.
  • Maximize efforts
    towards productivity, identify problem areas and assist in implementing
    solutions.
  • Must be effective in
    handling problems, including anticipating, preventing, identifying and
    solving problems as necessary.
  • Must be able to
    understand and evaluate complex information, data, etc. from various sources
    to meet appropriate objectives.
  • Must be able to maintain confidentiality of information. 
  • Perform other duties as requested by management. 
  • Maintain a warm and friendly demeanor at all times. 

 Fundamental Requirements:

  • Ensure that employees are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees. 
  • Inspect Room Attendant's work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained. 
  • In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards. 
  • Oversee the closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked.
  • Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time. 
  • Maintain key control. 
  • Handle items for "Lost and Found" according to the standards. 
  • Monitor cleanliness and orderliness of Room Attendants and House Attendants carry a work assignment. 
  • Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift. 
  • Report on progress of all out of order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards. 
  • Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed. 
  • Assist with training of Housekeeping staff.
  • Ensure completion of cleaning projects on a biannual basis. 
  • Ensure overall guest satisfaction.



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