Housekeeping Supervisor

Fairmont Makati

Location: PH - Makati

21/11/16 17:30
Job Details
Housekeeping Supervisor

Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. Your leadership skills and the values you model as a Housekeeping Supervisor will inspire your team to ensure a welcoming, luxurious in-room guest experience.

Property Overview: This magnificent complex boasts a 30-storey new construction and two luxury International Hotel brands at one desired address! Raffles Makati and Fairmont Makati consists of 32 Raffles Suites located atop 280 Fairmont Hotel rooms, 237 Raffles Residences and is situated in what is considered the finest location in Manila - downtown Makati. The complex, is located directly across from the Greenbelt Shopping Center and in a neighborhood famous for nightlife, dining options and world-class shopping.

Summary of Responsibilities:
Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:

* Consistently offer professional, friendly and engaging service

* Lead and supervise the day-to-day operation of the department to ensure service standards are followed

* Handle guest concerns and react quickly, logging and notifying the proper areas

* Actively participate in daily briefing, daily warm up and department meetings

* Ensure Room Attendants are informed daily about priorities in their section

* Follow departmental policies and procedures

* Report necessary maintenance items

* Follow all safety and sanitation policies

* Other duties as assigned


* Proficient in English (verbal & written) essential

* High school diploma or equivalent preferred

* Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment

* Proven training skills

* Experience with Hotel Property Management System, Micros-Fidelio desirable

* Proactive with a meticulous eye for detail

* Strong organizational, supervisory and communication skills

* Able to convey information and ideas clearly

* Ability to evaluate and select among alternative courses of action quickly and accurately

* Work well in stressful, high-pressure situations

* Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guest

* Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision

Visa Requirements: Open to Filipino National Only.


At Raffles and Fairmont Makati we offer our guests the finest hospitality experience in each of our destinations. Your contribution is important to the success of our Company and we are committed to providing an environment that will foster and reward your efforts. Our teams around the globe endeavour to provide a safe, attractive and dynamic working environment, which will encourage you to take initiative and demonstrate your best abilities. Together we design career plans and unveil new professional perspectives through our various development programs, and with your contribution you will help make your ambitions real. An exciting future awaits!

Job Level
: Management / Supervisory

: Full-time

: Rotating / Shift Work

: No

Closing Date
: Ongoing

Job Number: