Housekeeping - Spa Receptionist

Swissôtel Grand Shanghai

Location: CN - Shanghai

12/11/16 03:30
Employer
Job Details
“a passion for perfection”

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

Swissôtel Grand Shanghai, award winning “Leading Business Hotel” offers 467 contemporary designed rooms. 4 restaurants and bars, a health club and spa, comprehensive conference and banquet facilities cater to all events and occasions.

Housekeeping - Spa Receptionist

Position Objective: for you to ensure a
high quality, consistent and personalized experience for all our guests and members
who use our spa and gym facilities, thereby contributing to and supporting the
reputation of our hotel.

Responsibilities:

According to the Swissotel Grand Shanghai and hotel standard practice introduction, continuous for the customer to provide comfortable, warm, professional and efficient service.

* Efficient and enthusiastic for all guests, the team and the tour group for registration, to ensure that the standard, to give guests a good first impression.
* Familiar with the hotel's hardware and software facilities and daily special activities to answer guest inquiries.
* Know and understand all the latest services, information, promotions and facilities of the Swissotel Grand Shanghai. At the same time around the hotel is very understanding.
* Care for customers, ensure that they are satisfied with the service provided by the request.
* Authorized by the guests, provide foreign currency exchange, safe deposit facilities, cash advance payment services.
* Respect guest privacy, ensure strict compliance with guest's request and guest information.
* Familiar with the front desk guide and procedures, the hotel system is not working when the normal operation.

Qualifications:

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

*
Previous service experience an asset

*
Previous point of sale system experience an asset, but not required

*
Excellent communication and organizational skills

*
Highly responsible & reliable

*
Ability to work well under pressure in a fast paced environment

*
Ability to work cohesively with fellow colleagues as part of a team

*
Ability to focus attention on guest needs, remaining calm and courteous at all times

Swissôtel Hotels & Resorts

Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

If you are interested in embarking on a challenging career with us, we invite you to submit your application online.

Swissôtel is an Equal Opportunity Employer.

Job Level
: Colleague

Schedule
: Full-time

Shift
: Rotating / Shift Work

Closing Date
: 12.Dec.2016, 8:59:00 PM

Job Number:
SSH00135