Housekeeping - Spa Receptionist

Swissôtel Grand Shanghai

Location: CN - Shanghai

12/11/16 03:30
Job Details
“a passion for perfection”

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

Swissôtel Grand Shanghai, award winning “Leading Business Hotel” offers 467 contemporary designed rooms. 4 restaurants and bars, a health club and spa, comprehensive conference and banquet facilities cater to all events and occasions.

Housekeeping - Spa Receptionist

Position Objective: for you to ensure a
high quality, consistent and personalized experience for all our guests and members
who use our spa and gym facilities, thereby contributing to and supporting the
reputation of our hotel.


According to the Swissotel Grand Shanghai and hotel standard practice introduction, continuous for the customer to provide comfortable, warm, professional and efficient service.

* Efficient and enthusiastic for all guests, the team and the tour group for registration, to ensure that the standard, to give guests a good first impression.
* Familiar with the hotel's hardware and software facilities and daily special activities to answer guest inquiries.
* Know and understand all the latest services, information, promotions and facilities of the Swissotel Grand Shanghai. At the same time around the hotel is very understanding.
* Care for customers, ensure that they are satisfied with the service provided by the request.
* Authorized by the guests, provide foreign currency exchange, safe deposit facilities, cash advance payment services.
* Respect guest privacy, ensure strict compliance with guest's request and guest information.
* Familiar with the front desk guide and procedures, the hotel system is not working when the normal operation.


We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

Previous service experience an asset

Previous point of sale system experience an asset, but not required

Excellent communication and organizational skills

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively with fellow colleagues as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Swissôtel Hotels & Resorts

Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

If you are interested in embarking on a challenging career with us, we invite you to submit your application online.

Swissôtel is an Equal Opportunity Employer.

Job Level
: Colleague

: Full-time

: Rotating / Shift Work

Closing Date
: 12.Dec.2016, 8:59:00 PM

Job Number: