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Interstate Hotels & Resorts is the leading global hotel management company. Hotel owners, developers and guests discover the Interstate difference in our 425 hotels, resorts and conference centers with nearly 75,000 rooms located throughout the U.S. and around the globe.

Our rich history spanning 55 years of innovation, consistency and success is unmatched in the hospitality industry, making Interstate the preferred hotel management company of major global brands. It also allows our associates to consistently deliver results for real estate investors, ownership groups, publicly-traded REITs, privately held companies, and private equity funds today and in the bright future to come.

Position Info
Location: US - CA - San Francisco
Position: Housekeeping Room Supervisor/Inspector
Management Position: No
Bonus Plan: No
Contact Type: Employer
Industry Categories: Hotel/Resort
Position Categories: Housekeeper
Work Permit Needed: Applicants who do not already have legal permission to work in the United States will not be considered.

Holiday Inn San Francisco - Golden Gateway
Housekeeping Room Supervisor/Inspector

Position Description

BASIC PURPOSE: Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.

ESSENTIAL FUNCTIONS:1. Supervise the housekeeping staff; providing open communications, training, coach and counsel and provide performance feedback to ensure maximum efficiency. (20%)

2. Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction. (35%)

3. Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation. (15%)

4. Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses. (10%)

5. Respond to guest requests, concerns and problems to ensure guest satisfaction. (10%)

6. Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction. (3%)

7. Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets. (3%)

Location Information


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