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Position Details

Loews Portofino Bay Hotel
Loews Portofino Bay Hotel
Management Position:
Entry-level Position:
Position Categories:

Housekeeping Room Attendant

Position Summary
Cleaning Duties 75%
• Reports to work as scheduled, in proper uniform, in accordance to Loews Standards
• Cleans and sanitizes all assigned rooms and bathrooms
• Follows the designated sequence of room assignments
• Cleans guest room windows and balconies to Loews standards
• Replaces all amenities and linens according to Loews standards
• Keeps cart and linen closets clean and orderly
• Cleans assigned rooms within shift time requirements, passing all inspections
• Removes Room Service trays from hallways and places in appropriate location in service corridor
• Assists in preparation and deep cleaning of VIP rooms
• Cleans spots on walls
• Cleans spots on carpets
• Completes special cleaning projects
• Restocks Room Attendant caddies
• Refills cleaning bottles with chemicals according to department guidelines
• Reports/Replaces burned out light bulbs according to Loews standards
• Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor/Manager
• Notifies Supervisor/Manager of discrepancies such as vacant rooms, etc.
• Turns in lost and found items as per Loews standard
• Reports items of value left unsecured in hallways and guestrooms
• Adheres to OSHA regulations and Loews policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary
• Adheres to OSHA regulations and Loews cleaning policies and procedures to ensure professional appearance of hotel
• Thorough knowledge of proper cleaning methods for various surfaces
• Uses proper chemicals when cleaning as described by the department’s procedures
• Thorough knowledge of proper carpet and upholstery care policies and procedures
• Adheres to established cleaning schedules and methods to extend life of carpet and professional appearance of hotel
• Performs all duties in a timely and professional manner
• Performs a visual inspection before leaving any areas
• Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates
• Demonstrates working knowledge and team effort in accomplishing additional projects as assigned
• Reads departmental log book and bulletin board on a daily basis
• Observes guidelines for using and maintaining all pertinent equipment
• Complies with all specific HOSTAR policies and procedures
• Follows policies and procedures in preparing for and performing turndown service
• Attends all department meetings as scheduled
• Maintains assigned closets and employee areas in accordance with established policies and procedures
• Demonstrates ability to provide coverage in related departments as directed
• Is trained and aware of Graduate Room Attendant program
• Special projects and duties as assigned
• Other duties as assigned which may include performing duties of a Turndown Attendant or any task needed in the administration of housekeeping services as directed by the Director of Housekeeping

Guest Service 15%
• Applies excellent guest relations skills when interacting with guests
• Interacts with guests in a friendly and professional manner
• Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business
• Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities
• Satisfies guest requests for information and services
• Demonstrates a friendly attitude to co-workers and all other hotel staff
• Treats guests and other employees with courtesy and respect
• Consistently maintains a positive attitude that ensures the best guest experience
• Gives recognition to repeat guests
• Follows procedures when entering guest rooms, always keeping the guest’s need for privacy in mind
• Handles all guest complaints according to Star Service Standards, notifies Supervisor of actions taken
• Observes hotel telephone etiquette, message, and call handling procedures

General 10%
• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• Attendance in conformance with standards
• May be required to work varying schedules to reflect business needs of the hotel
• Required to attend all training sessions and meetings
• Ability to perform “Physical Requirements” and “Mental Effort Requirements” as explained below
Required Skills and Experience
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:
• Able to work as part of a dynamic quality-driven team
• Basic English language skills
• Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
• Able to work a flexible schedule, including weekends and holidays
• Effusive personality with stellar customer service skills

• Previous housekeeping experience is preferred but not required
Work Permit:
Applicants who do not already have legal permission to work in the United States will not be considered.
About Loews Hotels

Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.

Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.

At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.

As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:

  • Pay that meets or exceeds area standards
  • Retirement (401-K) and incentive plans
  • Medical and dental coverage
  • Short and long-term disability
  • Life insurance
  • Holiday and vacation pay
  • Team member assistance plans
  • Career development programs
  • Tuition reimbursement programs

Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V