Housekeeping Room Attendant (Part-Time)
Property Name:
Hawthorn Omaha
Job Title 
Housekeeping Room Attendant (Part-Time)
Location: 
Nebraska-Omaha
Company Name: 
Wyndham Hotel Group
City: 
Omaha
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

The Guest Service Associate (Front Desk Agent) is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy and effectively communicating concerns and/or related issues to all levels of management.  

 

The Guest Service Associate is also responsible for cleaning public areas (sweeping, mopping, vacuuming, dusting, cleaning public bathroom) and  maintaining laundry (washing/drying/folding sheets & towels)

 

Fundamental Requirements

·          Greet and welcome all guests approaching the front desk in accordance with Wyndham standards.

             Handle check-ins and checkouts in a friendly, efficient and courteous manner.·         

·          Fully comprehend and be able to operate all relevant aspects of the front desk computer system.

·          Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

·          Be able to complete a bucket check, room rate verification report, and housekeeping report.

·          Balance and prepare individual paperwork for closing of shift according to hotel standards.

·          Maintain and market promotions and guest programs.

·          Maintain a clean work area.

 ·          Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

·          Ensure logging and delivery of packages, mail and messages to guests.

·          Review Front Office log daily.

·          Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.

·          Follow all cash handling and credit policies.

·          Be aware of all rates, packages and special promotions. 

·          Be familiar with all in-house groups. 

·          Be aware of closed out and restricted dates.

·          Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

·          Have knowledge of emergency procedures and assist as needed.  

·          Use proper two-way radio etiquette at all times when communicating with other employees.        

The Guest Service Associate (Front Desk Agent) is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy and effectively communicating concerns and/or related issues to all levels of management.  

 

The Guest Service Associate is also responsible for cleaning public areas (sweeping, mopping, vacuuming, dusting, cleaning public bathroom) and maintaining laundry (washing/drying/folding sheets & towels)

 

Fundamental Requirements

·          Greet and welcome all guests approaching the front desk in accordance with Wyndham standards.

             Handle check-ins and checkouts in a friendly, efficient and courteous manner.·         

·          Fully comprehend and be able to operate all relevant aspects of the front desk computer system.

·          Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

·          Be able to complete a bucket check, room rate verification report, and housekeeping report.

·          Balance and prepare individual paperwork for closing of shift according to hotel standards.

·          Maintain and market promotions and guest programs.

·          Maintain a clean work area.

 Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).

·          Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

·          Ensure logging and delivery of packages, mail and messages to guests.

·          Review Front Office log daily.

·          Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.

·          Follow all cash handling and credit policies.

·          Be aware of all rates, packages and special promotions. 

·          Be familiar with all in-house groups. 

·          Be aware of closed out and restricted dates.

·          Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

·          Have knowledge of emergency procedures and assist as needed.     

·          Use proper two-way radio etiquette at all times when communicating with other employees.

 &n

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