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686AC744EF347731
Housekeeping - Office Coordinator
Property Name
Terranea Resort
Job Title
Housekeeping - Office Coordinator
Location
California-Los Angeles/Long Beach
Company Name
City
Rancho Palos Verdes
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Housekeeper

Dramatically poised at the edge of the Pacific Ocean on the Palos Verdes Peninsula, Terranea's 102 acres are infused with the elegance of a classic Mediterranean estate, the casual energy of coastal Southern California, and countless ways to spend your days - all tied together with authentic, genuine hospitality and a deep respect for this irreplaceable oceanfront setting. A gracious, old-world ambiance permeates the grounds, from the resort lobby and outdoor gardens, to private terraces and inviting courtyards with outdoor fireplaces.

Located just south of Los Angeles, Terranea offers a 582-room resort, including a luxurious collection of residential bungalows, casitas and villas. The resort features a host of world-class amenities, such as The Links at Terranea, an award-winning 9-hole, par 3 golf course, the spectacular Spa at Terranea, three ocean view pools, family-friendly activities, and a collection of eight distinctive restaurants, bars, cafés and lounges.

Job Description


Job OverviewProvide clerical/secretarial and administrative support for the Housekeeping department, including dictation, typing, computer input, filing, tracing, answering telephones, printing reports, payroll, maintaining employee files and departmental records/logs.
 Essential Functions
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain knowledge of:
    • all hotel services/features and hours of operation.
    • all guest room layouts, bed types, décor, appointments, amenities, locations, numbers/names
    • housekeeping services available for guests.
    • available laundry/dry cleaning services and hours of operation.
  • Access all functions of computer.
  • Properly open and close the department, by creating and changing assignments as needed.
  • Set up work station with necessary supplies and resource materials.
  • Complete supply requisitions and submit to Manager; stock office supplies upon receipt.
  • Print designated reports and distribute accordingly.
  • Prepare work orders for maintenance repairs and distribute to Engineering.  Monitor completion of work orders submitted.
  • Communicate departmental and guest needs as they arise with respective Housekeeping personnel by beeper/radio.
  • Answer Housekeeping telephone.
  • Document all guest requests for Housekeeping items/services and assign to respective personnel/departments for completion.  Follow up on guest satisfaction.
  • Issue Housekeeping items to Assistant Housekeepers for delivery to guest rooms.  Follow up on return of items.
  • Establish and maintain filing procedures.
  • Retrieve and distribute departmental mail.
  • Type correspondence and reports as assigned.
  • Prepare employee daily/weekly payroll and submit to manager.
  • Document pertinent information in departmental log book.
  • Review status of incomplete work and follow-up actions with manager before leaving.

Job Requirements


  • Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
  • Experience. Previous experience passionately providing service to others. Excellent phone skills needed.
  • People Person. The best part of serving others is creating experiences for them that go beyond the expected.
  • Great communicator. Providing amazing experiences requires the ability to communicate to any guest or associate.

A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.