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43C6F50FAACFCE8C

Position Details

Company:
Loews Sapphire Falls Resort
Property:
Loews Sapphire Falls Resort
Location:
Florida-Orlando
Management Position:
Yes
Entry-level Position:
No
Industry:
Hotel/Resort
Position Categories:
Rooms - Housekeeping

Housekeeping Manager - Loews Sapphire Falls Resort

Position Summary
Assists the Director and the Assistant Director of Housekeeping with the management of the Housekeeping department. Guides staff in maintaining the highest levels of cleanliness and quality service, exceeding guest expectations and hotel standards in a friendly, professional manner. Additional responsibilities include staffing, training, scheduling of employees, and inventory control.

Job Specific


Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships

Prepares daily work schedule to meet occupancy demands and room turn

Analyzes daily room turn and makes staff or procedural adjustments as necessary

Manages Housekeeping Rooms personnel

Assumes duties of Assistant Director of Housekeeping in Assistant Director’s absence

Ensures aggressive and priority cleaning of vacant dirty rooms during tight turns

Ensures rooms are punched vacant ready promptly and provides any other assistance as needed on guest floors

Communicates and coordinates with Front Office operation

Inspects/evaluates physical condition of the hotel daily for cleanliness and necessary repairs

Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings

Responsible for overseeing the activities of Housekeeping front line Staff

Greets and interacts with guests in an outstandingly friendly and professional manner

Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day

Coordinates out-of-order rooms and room maintenance with Guest Services & Engineering

Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department

Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed

Maintains close contact and ensures good communication with employees

Ensures that responsive and efficient repair services are provided to satisfy guest requests

Investigates guest complaints and takes corrective measures

Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect

Interviews and makes recommendations regarding hiring of personnel

Interviews and selects Housekeeping line level personnel

Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks

Provides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety

Sets agenda for guest awareness training

Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance

Responsible for projects assigned to second and third shift employees, as applicable

Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff, as required

Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility

Coordinates repair of Housekeeping equipment, vacuums, buffers, carts, furniture, etc.

Plans special lobby cleaning projects and ensures their completion, as applicable

Coordinates lobby maintenance projects with Engineering, as applicable

Plans maintenance of lobby floors, as applicable

Coordinates monthly accounting for all supplies requisitioned from other departments

Attends staff meetings, Pre-Cons, Rooms Meetings and other special meetings as required

Sets agendas for Housekeeping meetings and runs meetings regularly

Schedules contract maintenance with outside vendors, as applicable

Evaluates housekeeping department employee performance

Counsels employees regarding both positive and negative aspects of their performance, including accidents and safety violations

Ensures that lost and found items are turned into Security

Keeps Director and Assistant Director informed of all matters significantly affecting the department

Periodically inventories supplies and equipment

Stays current with industry related technological improvements geared toward product improvement and increased efficiency

Performs numerous responsibilities to meet time-sensitive deadlines

Concentrates on staff performance and customer needs, conducting situation analysis to make rapid decisions to ensure guest satisfaction

Ensures that responsive and efficient uniform room and repair services are provided, as applicable

Prepares department purchase requisitions

Conducts periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements

Communicates linen needs, monitors and reports consumption and preservation programs

Completes special projects related to housekeeping operations as assigned by the Director of Housekeeping

Establishes work routines and schedules which address the needs of the hotel and are flexible enough to respond to emergency situations and fluctuations in occupancy

Assists in the selection of employee uniforms and the determination of uniform purchase requirements, as applicable

Attends required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel

Creates an environment which fosters excellent staff morale and staff retention is a priority

Administers Quality Assurance and Cyclical Programs

Administers Incentive/Rewards/Recognition Programs

Interacts with guests to solve problems and ensure satisfaction

Responsible for implementing control systems for keys, pagers, radios, etc.

Responsible for efficient operation of HOSTAR System

Ensures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortages

Ensures that Housekeeping office and storeroom are kept neat and organized

Responsible for the submission of all performance appraisals for assigned employees

Other duties as assigned

General

Promotes and applies teamwork skills at all times

Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

Is polite, friendly, and helpful to guests, management and fellow employees

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Attends appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Complies with hotel standards, policies and rules

Recycles whenever possible

Remains current with hotel information and changes

Complies with and enforces hotel uniform and grooming standards
Required Skills and Experience
Qualifications
• Thorough knowledge of all matters relating to the proper administration and operation of hospitality housekeeping operations
• Two to three years of management experience in large, fast paced, hotel housekeeping environment
• Ability to maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
• Effective management, leadership, organizational, and communication skills
• Able to read and interpret documents
• Able to work with and apply mathematical concepts
• Able to write routine reports and correspondence
• Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Able to speak effectively before groups of guests and hotel employees
• Able to push, stand, stoop, bend, walk and lift items weighing up to 25 pounds repetitively during entire shift
• Ability to work a flexible schedule including weekends, holidays evenings and nights
Bonus:
No
Work Permit:
Applicants who do not already have legal permission to work in the United States will not be considered.
Accommodation:
No
About Loews Hotels

Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.

Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.

At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.

As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:

  • Pay that meets or exceeds area standards
  • Retirement (401-K) and incentive plans
  • Medical and dental coverage
  • Short and long-term disability
  • Life insurance
  • Holiday and vacation pay
  • Team member assistance plans
  • Career development programs
  • Tuition reimbursement programs

Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V