Housekeeping Manager
Property Name:
TRYP Miami Bay Harbor
Job Title 
Housekeeping Manager
Company Name: 
Wyndham Hotel Group
Bay Harbor Islands
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

Wyndham Hotel Group is excited to announce the addition of the TRYP by Wyndham Miami Bay Harbor to our portfolio of amazing properties scheduled to open in early 2018. To uncover this destination’s unique culture, you don’t have to go far, because TRYP brings the city to you. Pulsing through the hotel like an electric current is the energy that ignites city life. This is your chance to let the city flow through you. This is your chance to explore. This is your TRYP

Currently, we are searching for a skilled Housekeeping Manager who will be responsible for ensuring the operation of the housekeeping department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently maximizing service levels in accordance with the Wyndham Hotel Group policies and procedures. 

  • Maintain
    revenue and payroll budgets; and meet budgeted productivity while keeping
    quality consistently high.
  • Be
    involved in and/or conduct departmental and hotel training.
  • Motivate,
    develop, and manage associates according to Wyndham S.O.P.'s.
  • Manage
    the interviewing process of candidates and follow standards for hiring
  • Write
    and deliver associate performance reviews in accordance with Wyndham standards.
  • Ensure
    compliance with SOP’s and procedures in department.
  • Ensure
    overall guest satisfaction.
  • Respond
    to guest complaints in a timely manner.
  • Comply
    with weekly and monthly forecasting procedures.
  • Ensure
    the training of department supervisors, and associates on SOP’s, report
    preparation and technical job tasks.
  • Associates
    must, at all times, be attentive, friendly, helpful, and courteous to all
    guests, managers, and fellow associates.
  • Respond
    to all guest requests, problems, complaints and/or accidents presented through
    reservations, comment cards, letters and/or phone calls, in an attentive,
    courteous and efficient manner.  Follow
    up to ensure guest satisfaction.
  • Maintain
    a regularly scheduled cleaning program (i.e. floor care, hard cleaning,
    mattress flipping, etc.) and maintain a detailed checklist for each position.
  • Assist
    in maintaining and controlling all housekeeping equipment.
  • Assist
    in ensuring compliance with all corporate Risk Management standards (MSDS,
    HazComm, etc.).
  • Ensure
    that large guestroom turns are managed efficiently.
  • Ensure
    consistency with departmental opening and closing procedures.
  • Carry
    a pager at all times.
  • Inspect
    rooms daily, and ensure that some rooms are inspected with supervisors on a
    daily basis.
  • Assist
    the department head in inspecting all VIP rooms prior to arrival.
  • Ensure
    that public areas, guest rooms and back-of-house areas are cleaned to Wyndham
  • Assist
    in maintaining required pars of all housekeeping and laundry supplies by
    ordering all needed supplies and amenities on a monthly or quarterly basis.
  • Assist
    in conducting monthly and quarterly housekeeping inventories on a timely basis.
  • Ensure
    guest privacy and security through correctly following Wyndham procedures.
  • Monitor
    work orders and submit to engineering according to hotel procedures.  Follow up on work orders to ensure
  • Conduct
    pre-shift meetings for room attendants and housemen.
  • Respond
    to emergency situations using information contained in MSDS sheets.  Keep MSDS sheets current and easily
  • Balance
    and clear room status nightly; compare the p.m. housekeeping report with the
    PMS room status report and resolve any discrepancies.
  • Review
    housekeeping staff's worked hours for payroll compilation and submit to
    accounting on a timely basis.
  • Operate
    pagers and radios efficiently and professionally in communicating with hotel
    staff.  Ensure the proper use of radio
    etiquette within the department.
  • Monitor
    out-of-order, out-of-service, discrepant and show rooms.
  • Must
    maintain constant communication with guest services.

  • At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience.
  • Management experience preferred.
  • Must be proficient in Windows, Company approved spreadsheets and word processing.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, and approach all encounters with all level of associates and guests in an attentive, friendly, courteous and Count On Me! service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Wyndham Hotel Group Management Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Wyndham Hotel Group Management Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.