Housekeeping Manager


Location: US - CA - San Francisco

Jan 4, 2018
495 Geary Street

San Francisco, CA, US 94102
Job Details

An inspired fusion of old-world hotel glamour with distinctly modern energy and design, the nearly century-old Clift’s daring sense of diversity perfectly captures the spirit of San Francisco, while maintaining its essence as a boutique luxury hotel. Designed by Philippe Starck, Clift, A Morgans Original, features a soaring lobby with one of the most eclectic furniture collections in all of California, including chairs from Ray and Charles Eames, a coffee table by Salvador Dali, and a surreal stool by Roberto Matta (inspired by René Margritte). The legendary Redwood Room bar, paneled with the wood of a single Redwood tree, is accented with digital art and the buzz of an elite San Francisco crowd. Velvet Room is a multi-purpose venue for eating, drinking and special events. Guests who simply want to relax, read or people watch can find the comforts of an old English club in the Living Room. Clift is the ultimate boutique hotel in San Francisco, located steps from Union Square and the Financial District, and close to Moscone Convention Center, Nob Hill, Fisherman's Wharf, Embarcadero, Telegraph Hill, Coit Tower and the Golden Gate Bridge.

Job Purpose:

Under the general guidance of the Director of Housekeeping, assist in ensuring day-to-day operations while providing training, coaching, and counseling to all housekeeping employees. Ensure that all guests are provided quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

Duties & Functions:

  • Approach all encounters with guests and employees enlivening MHG Core Values
  • Comply at all times with Morgans Hotel Group standards and regulations to encourage safe and efficient hotel operations
  • Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls using all of MHG’s Core Values. Follow up to ensure guest satisfaction
  • Motivate, coach, counsel and discipline all Housekeeping personnel according to MHG policies and procedures
  • Ensure compliance to Standard of the Week training, using the steps to effective training according to MHG standards
  • Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position
  • Assist in maintaining and controlling all housekeeping equipment
  • Assist in ensuring compliance with all corporate Risk Management standards
  • Assist in conducting monthly guest supplies and cleaning supplies inventories
  • Ensure that large guestroom turns are managed efficiently
  • Ensure consistency with departmental opening and closing procedures
  • Develop employee morale and ensure training of Housekeeping personnel
  • Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis
  • Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival
  • Ensure that public areas, guest rooms and back-of-house areas are cleaned to Wyndham International standards
  • Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis
  • Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis
  • Ensure guest privacy and security through correctly following MHG procedures
  • Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion
  • Conduct pre-shift meetings for room attendants and housemen
  • Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available
  • Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies
  • Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis
  • Assist in preparing employee schedule according to business forecast, payroll budget guidelines and productivity requirements

Specific Job Knowledge & Skills:

  • Bachelor’s Degree preferred. High School Diploma or equivalent required
  • Minimum three years management experience with at least two years in housekeeping management at progressively higher levels of responsibility
  • For Union properties only:
    • Must possess a minimum of five (5) years Hotel and/or Food and Beverage operational experience directing a department of Union employees
    • Must have strong and proven knowledge and practice of Hotel Collective Bargaining Agreements (will be subject to a skill test during interview process)
  • Ability to multitask, work in a fast paced environment and have a high level attention to detail
  • Strong verbal and written communication skills in English
  • Maintain positive and productive working relationships with other employees and departments
  • Ability to work independently and to partner with others to promote an environment of teamwork
  • Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA

Physical Abilities:

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
  • Stand, sit, or walk for an extended period of time or for an entire work shift
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.  This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements.  Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays.  The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.

The employee will actively follow MHG policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.

Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.
Full Benefits Package
Rooms - Housekeeping