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Position Details

Loews Sapphire Falls Resort
Loews Sapphire Falls Resort
Management Position:
Entry-level Position:
Position Categories:

Housekeeping Houseperson - Loews Sapphire Falls Resort

Position Summary
Job Specific 90%
• Reports to work as scheduled, in proper uniform, in accordance to Loews Standard
• Follows OSHA regulations and policies/procedures set forth by Housekeeping department
• Applies excellent guest relations skills when interacting with guests
• Consistently maintains a positive attitude
• Encourages a positive attitude among employees
• Anticipates needs, demonstrating sensitivity and responsiveness, ensuring complete satisfaction
• Performs all duties in a timely and professional manner
• Applies teamwork skills at all times
• Cleans/maintains exterior grounds of building, sweeps floors and sidewalks; cleans doors, frames, signs, and windows
• Cleans and dusts lobby areas
• Uses proper chemicals when cleaning as described by the department’s procedures
• Immediately reports maintenance deficiencies, damage, or loss to Housekeeping department
• Turns lost and found items into Security in accordance with hotel standards
• Cleans and sanitizes assigned public and back of the house areas
• Operates and maintains the following equipment (once trained): vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners
• Maintains the highest levels of cleanliness of the following (once trained): carpets, tile, cement, marble, glass, and all other surfaces
• Transfers and stocks all supplies from Receiving as directed
• Ensures that the Housekeeping storeroom is neat, organized, and secure
• Assists in the cleaning and restocking of Room Attendant mobile transports
• Uses glass washer to clean glasses
• Refills spray bottles with cleaning chemicals
• Wipes down and/or cleans Room Attendant mobile transport equipment
• Cleans chandeliers
• Properly uses and maintains equipment and supplies
• Maintains excellent condition of grounds, floors, carpets, etc.
• Cleans ashtrays and ash urns
• Cleans elevator doors, tracks and foyers
• Washes doors
• Vacuums, sweeps and mops hallways
• Cleans interior windows
• Cleans door jams and fire boxes
• Cleans and mops stairwells, cleans handrails
• Replaces burned out light bulbs according to established procedures
• Moves furniture in rooms as required
• Cleans spots on walls
• Cleans spots on carpets
• Assists Attendants by emptying trash, takes trash to the compactor
• Cleans offices according to established schedule
• Cleans Reception Desk and back office areas
• Cleans back of the house windows as needed
• Attends all department meetings as scheduled
• Fills Attendant bottles with chemicals according to department guidelines
• Checks all vacuums used by Room Attendants
• Completes in a timely manner all daily cleaning items for the specific public area assigned
• Special projects and other duties as assigned

General 10%
• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• Attendance in conformance with standards
• May be required to work varying schedules to reflect business needs of the hotel
• Required to attend all training sessions and meetings
• Ability to perform “Physical Requirements” and “Mental Effort Requirements” as explained below
Required Skills and Experience
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

• Good service skills
• Ability to work as part of a dynamic team to consistently deliver a quality product
• Able to handle objects, reach with arms and hands, push a cart weighing 100-150 lbs., and lift 50-70 lbs.
• Knowledge of and ability to use Resilient Floor cleaning/polishing and carpet shampoo equipment
• Able to work a flexible schedule, including weekends and holidays

• Previous housekeeping experience is preferred but not required
Work Permit:
Applicants who do not already have legal permission to work in the United States will not be considered.
About Loews Hotels

Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.

Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.

At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.

As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:

  • Pay that meets or exceeds area standards
  • Retirement (401-K) and incentive plans
  • Medical and dental coverage
  • Short and long-term disability
  • Life insurance
  • Holiday and vacation pay
  • Team member assistance plans
  • Career development programs
  • Tuition reimbursement programs

Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V