Housekeeping Houseperson for the Country Club
Property Name:
Cheyenne Mountain Resort and Country Club
Job Title 
Housekeeping Houseperson for the Country Club
Location: 
Colorado-Colorado Springs
Company Name: 
Wyndham Hotel Group
City: 
Colorado Springs
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

As a world-class meeting facility and four-diamond resort, the multifaceted Cheyenne Mountain Resort Colorado Springs, a Dolce Resort is a place where the possibilities are as endless as the views. For meetings, spectacular indoor and outdoor venues create the backdrop for imaginative events, allowing attendees to enjoy the beautiful setting while remaining productive and inspired.


Currently, we are searching for a talented Housekeeping Houseperson to join the team of the Cheyenne Mountain Resort Colorado Springs, a Dolce Resort and who will be responsible for maintaining the cleanliness of the Country Club, guest corridors, elevators and all assigned areas of the clubin accordance with the Wyndham Hotel Group policies and procedures.


 
ESSENTIAL FUNCTIONS:
  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
  • Walked assigned floors at beginning and end of shift; remove newspapers, trays, empty ash urns, remove trash and/or linens and note any areas that need immediate cleaning.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Use daily checklist to complete projects listed below as assigned.


  1. Elevator lobbies
  2. Ash urns
  3. Glass tables
  4. Furniture
  5. Ice machines/vending machines
  6. Elevator doors/frames
  7. Service landing/linen closets
  8. Stair wells
  9. Polish floors
  10. Other projects as assigned by management

  • Practice safe work habits to ensure safety to guests, fellow employees and self.
  • Handle items for "Lost and Found" according to the hotel standards.
  • At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
  • Report maintenance issues to Housekeeping Supervisor/Manager.
  • Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed.
  • Pick up any Room Attendant's dirty linen or trash as needed.
  • Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.
  • Vacuum guest corridors.
  • Assist Housekeeping as needed (i.e. bedboards, roll-aways, flip beds, etc.)
  • Deliver any clean linen to assigned sections, if applicable.
  • Maintain cleanliness and organization of Housekeeping Office, linen rooms, storage closets and stairwells.
Ensure overall guest satisfaction

QUALIFICATIONS:
  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Must have a valid driver's license for the applicable state (property specific).
  • Flexible and long hours sometimes required.
  • Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
  • Ability to stand during entire shift
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.

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