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C959E573BDE76301

Property Name
Homewood Suites Charlotte Airport
Job Title 
Housekeeper Manager
Location 
North Carolina-Charlotte
City 
Charlotte
Work Permit 
No
Management Position 
Yes
Salary
US $16.50-US $17.50 / Hour
Bonus Pay
Yes
Entry Level
No
Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 4,200 hardworking and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in.

Job Details

Summary
Directs institutional housekeeping program to ensure clean, orderly, and attractive conditions of establishment by performing the following duties personally or through subordinate supervisors.

Qualifications:
1. Experience as Room Attendant.

2. Knowledge of proper cleaning techniques, requirements and the use of equipment.

3. Previous guest relations training or experience

4. Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.

5. Ability to provide legible communication.

6. Ability to do basic arithmetic.

Desirable:
1. High school graduate or equivalent.

2. Any supervisory experience.

Skills:
1. Ability to enforce hotels standards, policies and procedures to assigned staff.

2. Ability to prioritize and organize work assignments; delegate work.

3. Ability to direct performance of assigned staff and maintain a cohesive team.

4. Ability to motivate assigned staff and maintain a cohesive team.

5. Ability to ascertain staff training needs and provide such training.

6. Ability to be a clear thinker in pressure situations and exercise good judgments.

7. Ability to focus attention on details.

8. Ability to endure abundant physical movements in carrying out job duties.

9. Ability to maintain confidentiality of hotel guests and pertinent hotel information.

10. Ability to ensure security of guest room access and hotel property.

Responsibilities Other duties may be assigned
- Maintains room quality based on hotel, and Franchise objectives.

- Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in the housekeeping department.

- Works to ensure high scores for cleanliness and other housekeeping related items on all Franchise inspections.

- Develops and maintains a deep cleaning schedule.

- Inspects or delegates inspections of all guests rooms cleaned by room attendants.

- Develops an inspection program for all-public areas and guestrooms to ensure that proper maintenance and standards are achieved and sustained.

- Ensures final inspection of al housekeeping-related work.

- Initiates new procedures to increases efficiency of labor and safe chemical and equipment use.

- Keeps abreast of advances in the Housekeeping field and works to improve methods and productivity.

- Reviews guest comment cards and complaint letters and takes action.

- Follows-up and maintains compliance with all Franchise, Safety and OSHA programs, policies, procedures, and reports.

- Ensures compliance with key control procedures as they relate to the Housekeeping department.

- Ensures that any and all storage areas are kept secure at all times.

- Maintains first aid kit supplies for use by employees within the Housekeeping department.

- Directs and leads the department in the writing of work orders and works closely with the Chief Engineer to ensure the success of the hotels preventative maintenance program.

- Ensures all housekeeping and laundry equipment is maintained in working order.

- Recommends ideas and follows through with renovating, refurbishing, and decorating guestrooms.

- Enforces standard procedures for the acceptance, security, and return of guest lost and found items.

- Assists the General Manager in the development of the departments annual budget. Monitors performance against plan.

- Performs housekeeping, laundry, and/or house person functions whenever necessary.

- Completes MOD responsibilities as required.

- Communicates regularly with the Director of Rooms as to all housekeeping and/or related activities.

- Communicates and ensures follow-through on guest requests and/or complaints.

- Completes daily housekeeping paperwork in a timely manner.

- Assists the Director of Rooms and other department managers in the solution of guest-related improvements as they pertain to the housekeeping department.

- Communicates with the other department heads to provide the necessary information flow for the smooth operation of the hotel.

- Communicates the discrepancies in room status, and ensures that corrective action is taken.

- Complies and reports accurate room status to Front Desk.

- Reports immediately any and all unusual activity, behavior, and appearances to the General Manager.

- Assists Management with any and all internal investigations.

- Assures complete communication within departments for all staff members.

- Conducts regular Housekeeping department meetings.

- Provides modified work duty for all employees recovering from work related injuries.

- Maintains sufficient supplies and materials for department operations, while maintaining inventory levels and cost-control.

- Orders, receives, and verifies shipments of supplies and/or any other department items based on quantity and price.

- Maintains working relationship with vendors and supplies to ensure effective quality products and service.

- Inventories all guestrooms, housekeeping closets, or other areas including the housekeeping office and laundry room for furniture, linens, literature, accessories, supplies, and equipment, and/or any other items.

- Report all accidents and incidents to management immediately.

Managerial Responsibilities
Is responsible for the overall directions, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

This document does not create an employment contract, implied or otherwise, other than an at will employment relationship.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Job Requirements

Please See Above