Housekeeper
Property Name:
Hawthorn Chicago - Schaumburg
Job Title 
Housekeeper
Location: 
Illinois-Chicago
Company Name: 
Wyndham Hotel Group
City: 
Schaumburg
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
Housekeeper

A Housekeeper will support general hotel operations by cleaning units and maintaining  hotel quality standards. This position will promote Brand Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations.

Essential Job Functions

Responsibilities include, but are not limited to:

• Cleans rooms to include sleeping quarters, kitchens, bathrooms and living rooms: Maintains and adheres to housekeeping detail standards. Cleans, vacuums, dusts, and sanitizes bathrooms, kitchens, and lobbies. Makes beds. Replenishes supplies, such as kitchenware and toiletries. Sorts, counts, folds, mark, or carries linens. Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors. 
• Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. 
• Ensure compliance with: Quality Assurance, Loss Prevention, Hotell Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. 
• Build a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. 
• Performs other duties as needed 

Minimum Requirements and Qualifications

a) Education
• High School diploma or equivalent preferred

b) Training requirements
• N/A

c) Knowledge and skills
• Detail oriented with organizational skills
• Familiarity with cleaning products and equipment
• Ability to read and comprehend routine instructions, short correspondence and memos
• Ability to give high priority to customer service
• Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff
• Must be people oriented and able to work independently or with others as needed

d) Technical Skills
• Has knowledge of general cleaning concepts
• Has knowledge of cleaning chemicals
• Has experience with cleaning tools and equipment

e) Job experience
• Six months related housekeeping experience

Unless there is a legal requirement, experience will be accepted for the education requirement.

Advertisement