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426B8480C3F864D5
Property Name
Radisson Blu Aqua Hotel Chicago
Job Title
House Attendant
City
Chicago
Work Permit
No
Management Position
No
Bonus Pay
No
Accommodation
No
House Attendant

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:



Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.




* Perform all shift checklist responsibilities & reporting requirements
* Be familiar with property, departments, hours of operation and services of the hotel
* Answer basic Housekeeping related questions
* Assist team with training, supplies and support in order to consistently provide quality guest rooms and public areas
* Comply with federal laws and break periods
* Properly maintain hotel keys and electronic cards (key control)
* Clean and stock linen closets
* Clean and Vacuum hallways, including baseboards
* Turn in all lost and found items in accordance with lost and found procedures
* Maintain a clean and organized work area
* Dust light fixtures
* Pick up dirty linen from housekeeping closets and throw down the chute
* Strip rooms when needed (more than 6 departures) and assist in 'pick up' of dirty linen
* Sort terry and linen into laundry carts after coming down the linen chute
* Put away supplies when received
* Ensure all trash from guest room floors is placed in dumpsters

* Run items to guest rooms, room attendants and supervisor
* Actively participate in housekeeping's'deepclean' or'preventivemaintenance' programs

* Participate in all departmental meetings
* Carpet clean guest rooms and hallways when needed
* Participate in required training programs
* Report any damage, hazard repairs to your immediate supervisor
* Help keep stock levels at par and maintain cleanliness of linen closets on floors
* Clean elevator tracks on all guest elevators
* Ability to perform all housekeeping duties as outlined in hotel specific training outlines and property specific checklists
* Familiar with frequently used Standard Operations Procedures
* Knowledge of how to operate all Housekeeping Equipment.
* Must be able to recognize situations that require immediate supervisory attention


Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations




* Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience
* Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
* Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
* Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
* Performs other duties required to provide the service brand behavior and genuine hospitality


Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.



REQUIREMENTS:




* GED or High school diploma required
* Ideal candidate will have a minimum of one year hospitality experience in housekeeping
* Strong verbal and interpersonal skills
* Works well independently or as part of a team
* Strong attention to detail
* Commitment to exceptional guest service
* A positive attitude
* Adhere to the policies and procedures of the hotel

* Must possess an understanding of the English language with the ability to speak, read and write to effectively communicate with other team members
* Multiple language abilities a plus, English required.






PHYSICAL DEMANDS:



During the majority of the shift, must be able to:




* Perform repetitive hand and arm movements
* Must be able to squat, bend, kneel and twist
* Ability to stand for long periods of time
* Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
* Ability to make repeating movements of the arms, hands, and wrists.
* Ability to express or exchange ideas verbally and perceive sound by ear.
* Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
* Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 50 pounds.
* Ability to move or push goods on a hand cart/truck weighing a maximum of 200lbs.
* Ability to turn or twist body parts in a circular motion.
* Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment

Job Requirements

*Perform all shift checklist responsibilities & reporting requirements
*Be familiar with property, departments, hours of operation and services of the hotel
*Answer basic Housekeeping related questions
*Assist team with training, supplies and support in order to consistently provide quality guest rooms and public areas
*Comply with federal laws and break periods
*Properly maintain hotel keys and electronic cards (key control)
*Clean and stock linen closets
*Clean and Vacuum hallways


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