House Attendant
Job Title: 
House Attendant
Property Name:
Knickerbocker
Location: 
New York-New York City
Company Name: 
Management  Position? 
No
Entry Level Position? 
No
Work Permit Needed? 
Applicants who do not already have legal permission to work in the United States will not be considered.
 
Corporate Overview
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues.

The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.

Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas and Seattle.
Job Description

The House Attendant is responsible for maintaining the cleanliness all areas including, guest corridors, elevators and all assigned areas in the front and back of the house, general cleaning of rooms, spotting  and shampooing carpets, receiving deliveries, moving furniture as needed. He/she is also responsible for restocking all closets including linen, collecting garbage, organizing  the uniform room, collecting glasses, delivering items to guest rooms (mobile beds, irons, dry-clean, ice, coffee, etc.).

Responsibilities
  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
  • Walked assigned sections at beginning and end of shift; remove newspapers, trays, empty ash urns, remove trash and/or linens and note any areas that need immediate cleaning.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Complete projects as required on daily basis.
  • Practice safe work habits to ensure safety to guests, fellow employees and self.
  • Handle items for "Lost and Found" according to the hotel SOP.
  • At end of shift, turn in all keys and iTouch devices, etc to the Housekeeping Office.
  • Report maintenance issues via HotSos.
  • Perform general cleaning duties according to the hotel standards.
  • Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed.
  • Pick up any Room Attendant's dirty linen or trash as needed.
  • Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.
  • Vacuum guest areas.
  • Attend to service calls for guests as needed (i.e. roll-away, extra towels, hangers, cribs, etc.)
  • Deliver linen to assigned sections.
  • Clean areas, front and back of the house as required, linen rooms, storage closets and stairwells.
  • Maintain cleanliness of Fitness Center and Weight Room (replace towels, dust surfaces, remove garbage, etc.)
  • Operate radios and iTouch devices efficiently and professionally when communicating with hotel staff.
Job Requirements
Qualifications

 

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Must have a valid driver's license for the applicable state (property specific).
  • Must be at least 21 years of age.
  • Experience in hospitality industry in similar position, luxury property preferable.
  • Flexible and long hours sometimes required.
  • Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
  • Ability to stand during entire shift.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with all Hotel Standards and Safety & Security Standards to encourage safe and efficient hotel operations.
  • Maintain strict compliance with hotel’s key control/safety policies (make sure they verify ID before re-issuing a key and/or check ID at guestroom if guest is let into room by security).
  • Complete all required hotel and department specific trainings.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.
  • Ability to communicate in English, verbally and written, with guests and fellow associates.
  • Ability to work flexible hours including weekends, holidays, evenings and overnights.
  • Ability to work overtime as needed.
  • Excellent guest relations skills.
  • Be familiar with hospitality terminology.
  • Ability to interact with guests effectively and in a courteous manner.
  • Ability to understand guest inquiries and provide empowered responses.
  • Ability to focus on guest’s needs.
  • Ability to prioritize, organize and make good judgments.
  • Ability to remain stationary at assigned post when required.
  • Ability to work well under pressure and handle different tasks at the same time.
  • Ability to maintain confidentiality of guest information and pertinent hotel data.
  • Ability to work cohesively with fellow associates as part of a team.
  • Ability to attend trainings, provided and retain and apply gained knowledge.
  • Ensure overall guest satisfaction.