Since 1987, Pacific Hospitality Group has maintained a strategic vision and strong core values as guiding principles for business success. With luxury hotel properties from Napa Valley to Southern California, PHG's growing portfolio of hotel and resort investments reinforces the company's cohesive vision and ensuing success.
PHG manages, develops, finances, and owns hotels and resorts located in California, Hawaii, Arizona and Louisiana. We currently own and manage 11 hotels and resorts, representing over 2,676 rooms and 203,650 square feet of premier indoor meeting and event space.
Overnight Guest Services Agent - The Meritage Resort and Spa
Are you a team-oriented individual who enjoys a variety filled environment? Are you enthusiastic and a good communicator? Are you a quality-driven leader with attention to details?
If the answer is YES, The Meritage Resort and Spa is looking for you! Just like the wine that inspired its name, The Meritage Resort and Spa is the perfect blend of wine tasting, dining, spa, beautiful event spaces, romance and indulgence— all in one California Wine Country hotel.
Handles incoming and outgoing internal and external phone calls. Answers basic inquiries pertaining to hotel services, room availability, and amenities. Assists with front desk/guest services as requested.
Duties & Responsibilities
Primary Responsibilities/Essential Functions:
Other Responsibilities/Supportive Functions:
Note: This job description is not intended to be all-inclusive. Team Members may perform other related duties as required to meet the ongoing needs of the organization. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed.
Qualifications (relevant experience, education and training):
Special Skills & Abilities/Mental and Physical Demands:
While performing the duties of the job the team member regularly sits for sustained periods of time. While performing the duties of the job the team member frequently uses fingers to enter data into computer or operate telephone/office equipment. The team member occasionally grasps objects. The team member frequently reaches by extending hand(s) and arm(s) in any direction. The team member occasionally stoops and crouches. The team member regularly talks and hears to answer phones and communicate with guests or staff. Exerts up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The team member is required to have close visual acuity to view telephone console, computer terminal, documents and guests. The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. The team member is subject to inside environmental conditions. The noise level is usually quiet. The team member is subject to hazards that includes proximity to electrical current found in office related equipment The team member is occasionally subject to atmospheric conditions such as perfumes, odors, or dusts.
About The Meritage Resort and Spa:
The Meritage Resort and Spa, an idyllic Napa Valley luxury hotel and resort, recently completed its renovation. This 322 room resort has the most comprehensive event and meeting space in the wine country. This 4-Diamond Tuscan inspired resort includes private hillside vineyards as well as our Estate Cave featuring Spa Terra, a beautiful underground luxury spa, Trinitas Cellars Tasting Room and a grand Entertainment Cave for private dinners for up to 180 guests.
About Our Company:
Pacific Hospitality Group (PHG) has maintained a strategic vision and strong core values as guiding principles for business success. With luxury hotel properties from Napa Valley to Southern California, PHG's growing portfolio of hotel and resort investments reinforces the company's cohesive vision and ensuing succe ss. PHG manages, develops, finances, and owns hotels and resorts primarily located in California. Visit our website http://www.pacifichospitality.com for a listing of our properties.
The Meritage Resort and Spa is an equal opportunity employer M/F/V/D