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Hotel Operations Manager
Hilton Garden Inn Chelsea
US - NY - New York
Hotel Operations Manager
Hilton Garden Inn Chelsea
 
New York
NY
10001
9/9/17 6:00 PM
10/9/17
Hotel/Resort
Unit Manager - Operations
No
 
The Operations Manager is responsible for the day-to-day operations of Housekeeping and Maintenance. Ensure that cleanliness and maintenance standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Responsibilities Include:


* Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.
* Manage the housekeeping and maintenance budget by implementing controls for expense management.
* Conduct periodic inventory of guest supplies, small equipment and linen as required.
* Inspects rooms, storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair and controls expenses and minimizes waste within all areas of housekeeping and engineering.
* Ensure that the housekeepers are turning in maintenance tickets to the engineering department.
* Directs and coordinates all the Maintenance activities of the hotel's facilities
* Utilize labor management tools to schedule and control labor costs.
* Interview, hire, train and develop, complete performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.
* Communicate both verbally and in writing to provide clear direction to staff.
* Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
* Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.
* Ensure compliance of housekeeping and maintenance standard operating procedures and policies.
* Must complete monthly inventories for Housekeeping & Maintenance and ensure adequate supplies are on hand for guest needs and employees.
* Operate department pursuant to OSHA requirements and guidelines and ensure full compliance with the SWIM program.
* Comply with attendance rules and be available to work on a regular basis.
* Perform any other job related duties as assigned.

Experience and Knowledge


* 5+ years management experience, with at least 3 years in housekeeping management.
* Experience managing in-house operated laundry operations.
* High School diploma or equivalent required; Bachelor's Degree preferred.
* Must possess thorough knowledge of all housekeeping and engineering operations and individual job requirements.
* Knowledge of brand standards
* Able to work with other department leaders.
* Able to resolve guest, supervisor and associate conflicts.
* Able to manage multiple tasks at all times and have excellent organizational skills.
* Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.
* Excellent communication and conflict resolution skills
* Knowledge of hotel operations, including safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance and quality assurance programs.
* Command of the English language both written and verbal.Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.



Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
See description above.
 
USD
https://recruiting.adp.com/srccsh/public/RTI.home?r=5000256475806&c=1098041&d=ExternalCareerSite&rb=???

HEI views our associates as our greatest resource, and we hire and develop the best. We have a culture of winning, we embrace change, thrive on challenge and always seek to surpass our personal bests. Defined by our unique business platform, our environment is fast-paced, expansive and ever-evolving, yet stable, consistent, enduring. It is a high-performance culture where innovation and entrepreneurial spirit are evident; initiative and results are rewarded.

Our people know they're in on the ground floor of a company with all the cornerstones of success in place: experienced leaders, steady investors, a strong track record and long - term career potential. And in turn, each of our associates thrive because HEI's distinctly advantaged infrastructure creates a supportive, educational culture as well as unlimited opportunities for personal and professional success on every level.

An engaging, high-energy environment, HEI presents a rare career opportunity: the chance to shape a powerful leader in the hospitality industry.



The Operations Manager is responsible for the day-to-day operations of Housekeeping and Maintenance. Ensure that cleanliness and maintenance standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Responsibilities Include:


* Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.
* Manage the housekeeping and maintenance budget by implementing controls for expense management.
* Conduct periodic inventory of guest supplies, small equipment and linen as required.
* Inspects rooms, storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair and controls expenses and minimizes waste within all areas of housekeeping and engineering.
* Ensure that the housekeepers are turning in maintenance tickets to the engineering department.
* Directs and coordinates all the Maintenance activities of the hotel's facilities
* Utilize labor management tools to schedule and control labor costs.
* Interview, hire, train and develop, complete performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.
* Communicate both verbally and in writing to provide clear direction to staff.
* Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
* Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.
* Ensure compliance of housekeeping and maintenance standard operating procedures and policies.
* Must complete monthly inventories for Housekeeping & Maintenance and ensure adequate supplies are on hand for guest needs and employees.
* Operate department pursuant to OSHA requirements and guidelines and ensure full compliance with the SWIM program.
* Comply with attendance rules and be available to work on a regular basis.
* Perform any other job related duties as assigned.

Experience and Knowledge


* 5+ years management experience, with at least 3 years in housekeeping management.
* Experience managing in-house operated laundry operations.
* High School diploma or equivalent required; Bachelor's Degree preferred.
* Must possess thorough knowledge of all housekeeping and engineering operations and individual job requirements.
* Knowledge of brand standards
* Able to work with other department leaders.
* Able to resolve guest, supervisor and associate conflicts.
* Able to manage multiple tasks at all times and have excellent organizational skills.
* Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.
* Excellent communication and conflict resolution skills
* Knowledge of hotel operations, including safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance and quality assurance programs.
* Command of the English language both written and verbal.Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.



Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled