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Hotel Operations Manager
Courtyard Manhattan Midtown East
US - NY - New York
Hotel Operations Manager
Courtyard Manhattan Midtown East
 
New York
NY
10022
11/27/17 6:00 PM
12/27/17
Hotel/Resort
Unit Manager - Operations
No
 
The Operations Manager of this Select Service property is responsible for the day-to-day operations of Housekeeping and Maintenance department, including Associate recruitment, retention, training, development, scheduling and strict adherence to all HEI Hotels & Resorts and Marriott guest service standards.

This challenging position has overall responsibility for supervising and inspecting the work or assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests. In this role you will assist with scheduling and room assignments to ensure proper coverage while you ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties. The manager inspects rooms, storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair and controls expenses and minimizes waste within all areas of housekeeping. You will complete paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books etc. and may perform all housekeeping duties necessary including making beds and vacuuming and cleaning guest rooms to ensure guest satisfaction. You may regularly assist with deep cleaning projects. You must ensure that the housekeepers are turning in maintenance tickets to the engineering department. In addition, you must ensure all maintenance tickets are completed in a timely manner.

This position reports directly to the General Manager.

What you will be doing


* Ensuring Guest Satisfaction and brand compliance
* Associate Teambuilding and Development
* Communications and Business Plan Follow-thru
* Financial and Budgetary Goal Attainment
* Directs and coordinate the activities of the housekeeping, and maintenance departments
* Directly supervises all housekeeping / laundry / maintenance personnel and ensures proper completion of all housekeeping / maintenance duties
* Directs and coordinates all the cleaning activities of the hotel's facilities, including routine and deep cleaning of guest rooms, public areas, back of the house, and laundry operations
* Directs and coordinates all the maintenance activities of the hotel's facilities, including routine inspection of guest rooms, public areas, back of the house, and landscaping
* Monitors and controls departmental payroll costs daily. Monitors and controls MPOR and CPOR daily for all housekeeping and maintenance activities
* Must complete monthly inventories for Housekeeping & Maintenance and ensure adequate supplies are on hand for guest needs and employees.

The ideal candidate must


* Be able to have fun, create a positive work environment, lead by example and provide our guests and associates a memorable experience.
* Leads by example demonstrating self-confidence, energy and enthusiasm.
* Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.
* Possesses exceptional communication skills. (Oral/written)
* Able to work nights, weekends, day-shift & Holidays.



Requirements

**PREVIOUS HOTEL EXPERIENCE IS A MUST**


* Previous Hotel Management/Supervisory at least 3 years of progressive experience is desired
* Experience leading a team to high Guest Satisfaction scores
* Excellent communication skills, conflict resolution skills
* Excellent technical computer skills
* Professional appearance
* Able and willing to work evenings & weekends, or various hours when needed or required
* Must be able to respond to emergencies 24/7



Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
See description above.
 
USD
https://recruiting.adp.com/srccsh/public/RTI.home?r=5000285381906&c=1098041&d=ExternalCareerSite&rb=???

HEI views our associates as our greatest resource, and we hire and develop the best. We have a culture of winning, we embrace change, thrive on challenge and always seek to surpass our personal bests. Defined by our unique business platform, our environment is fast-paced, expansive and ever-evolving, yet stable, consistent, enduring. It is a high-performance culture where innovation and entrepreneurial spirit are evident; initiative and results are rewarded.

Our people know they're in on the ground floor of a company with all the cornerstones of success in place: experienced leaders, steady investors, a strong track record and long - term career potential. And in turn, each of our associates thrive because HEI's distinctly advantaged infrastructure creates a supportive, educational culture as well as unlimited opportunities for personal and professional success on every level.

An engaging, high-energy environment, HEI presents a rare career opportunity: the chance to shape a powerful leader in the hospitality industry.



The Operations Manager of this Select Service property is responsible for the day-to-day operations of Housekeeping and Maintenance department, including Associate recruitment, retention, training, development, scheduling and strict adherence to all HEI Hotels & Resorts and Marriott guest service standards.

This challenging position has overall responsibility for supervising and inspecting the work or assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests. In this role you will assist with scheduling and room assignments to ensure proper coverage while you ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties. The manager inspects rooms, storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair and controls expenses and minimizes waste within all areas of housekeeping. You will complete paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books etc. and may perform all housekeeping duties necessary including making beds and vacuuming and cleaning guest rooms to ensure guest satisfaction. You may regularly assist with deep cleaning projects. You must ensure that the housekeepers are turning in maintenance tickets to the engineering department. In addition, you must ensure all maintenance tickets are completed in a timely manner.

This position reports directly to the General Manager.

What you will be doing


* Ensuring Guest Satisfaction and brand compliance
* Associate Teambuilding and Development
* Communications and Business Plan Follow-thru
* Financial and Budgetary Goal Attainment
* Directs and coordinate the activities of the housekeeping, and maintenance departments
* Directly supervises all housekeeping / laundry / maintenance personnel and ensures proper completion of all housekeeping / maintenance duties
* Directs and coordinates all the cleaning activities of the hotel's facilities, including routine and deep cleaning of guest rooms, public areas, back of the house, and laundry operations
* Directs and coordinates all the maintenance activities of the hotel's facilities, including routine inspection of guest rooms, public areas, back of the house, and landscaping
* Monitors and controls departmental payroll costs daily. Monitors and controls MPOR and CPOR daily for all housekeeping and maintenance activities
* Must complete monthly inventories for Housekeeping & Maintenance and ensure adequate supplies are on hand for guest needs and employees.

The ideal candidate must


* Be able to have fun, create a positive work environment, lead by example and provide our guests and associates a memorable experience.
* Leads by example demonstrating self-confidence, energy and enthusiasm.
* Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.
* Possesses exceptional communication skills. (Oral/written)
* Able to work nights, weekends, day-shift & Holidays.



Requirements

**PREVIOUS HOTEL EXPERIENCE IS A MUST**


* Previous Hotel Management/Supervisory at least 3 years of progressive experience is desired
* Experience leading a team to high Guest Satisfaction scores
* Excellent communication skills, conflict resolution skills
* Excellent technical computer skills
* Professional appearance
* Able and willing to work evenings & weekends, or various hours when needed or required
* Must be able to respond to emergencies 24/7



Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled