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22EC8D01073D0AE4
Hotel Manager
Property Name
Waterfront Hotel
Job Title
Hotel Manager
Location
California-Oakland/East Bay
Company Name
City
Oakland
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Yes
Bonus Pay
Yes
Accommodation
No
Industry
Hotel/Resort
Position Categories
Hotel Manager - General Manager, Hotel Manager - General Manager(Asst.)

For us, hotels aren't simply places to sleep, they're places where dreams are born.

We encourage our employees to make their mark while giving back to their communities and saving the environment.

Job Description


Job OverviewThis position shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for oversight in the direction, coordination and management of the daily operations of multiple functions to include, but not limited to, rooms, engineering and food and beverage areas. Additionally, s/he will provide leadership, guidance and support to the management team in the areas of guest service, training, scheduling and performance management for the overall successful day-to-day operations. This position is fully committed to ensuring that all procedures are performed to the department and company standards and serve as an ambassador for Two Roads Hospitality.Essential Functions
  • Participates in formulating and administering company policies, directing and coordinating all divisional department activities to develop and implement long-range goals and objectives to meet business and profitability growth objectives
  • Reviews analyses of activities, costs, operations and forecast data to determine department or division progress toward stated goals and objectives
  • Confers with the directors and department heads to review achievements and discuss required changes in goals or objectives resulting from current status and conditions
  • Develops, reviews, updates and implements business strategic planning, including sales, financial performance and new products and services
  • Oversees productivity and operating reports and resolves opportunities to ensure minimum financial impact and prevent operational delays to meet future growth
  • Reviews and approves preparation of accounting analysis for budgetary planning and implementation, production efficiency, financial reporting, budgetary planning and submittal for capital expenditures
  • Instills a calm, organized approach when interacting in stressful situations; approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
  • Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
  • Foster and maintain strong, positive and supportive relationships with team members across all departments through effective communication and collaboration of exchanging ideas for best practices
  • Lead the effort to effectively recruit, hire, train and successfully support and manage the talent of all new and existing team members

Job Requirements


  • High school diploma or general education degree (GED or minimum of seven years related experience and/or training; or equivalent combination of education and experience)
  • Four year degree from accredited college or university or equivalent experience in resort-orientated property management or hospitality industry required
  • Minimum of seven `years of supervisory experience in a high volume setting preferred
  • Previous hospitality experience in a Four Diamond quality organization preferred
  • Previous experience with Windows, Office, and property management systems highly desirable
  • Must be able to understand, speak, read, and write in the basic English language
  • Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
  • Must be available to work, varied shifts and flexible schedules