Hotel Manager (EAM)

Park Hyatt New York

Location: US - NY - New York

May 10, 2018
Park Hyatt New York
Job Details
We are pleased that you are exploring Hyatt Hotels Corporation. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. We care about our associates and our customers. This is the Hyatt Touch. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best companies for minorities in rankings based on information about recruiting and employment practices. Associates of Hyatt are given the tools from the first day to make a difference. Hyatt offers comprehensive and competitive benefits for all associates. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards - whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you. Come meet the people with the Hyatt touch.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences to each every guest.Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

The goal of the Hotel Manager is to work directly with all areas of the hotel and will report directly to the Hotel’s General Manager & Area Vice President. They are to provide senior leadership and support to other managers and colleagues in executing our purpose. The ideal Hotel Manager will accomplish this by monitoring the daily functions of the Rooms and Food & Beverage. This position will also have direct responsibilities including providing support and guidance to the hotel, ending in a positive guest experience.

Responsibilities include:
* Providing senior leadership by developing and assuming key management responsibilities
* Assume the role of liaison between all departments within the hotel
* Supervise departmental performance and provide them council
* Manage hourly and management colleagues through scheduling, payroll, training, coaching, evaluating and hiring
* Lead and coach the team towards achieving exceptional guest service and employee satisfaction results
* Monitor ordering, cost, quality and consistency on a daily basis ensuring financial performance and control
* Organize and facilitate departmental meetings, training and goals setting

* In-depth skills and knowledge of hotel operations
* Possess strong leadership, communication, organization and relationship skills
* Experience with training, financial management and customer service
* Proficient in general computer knowledge
* Previous experience with Hotel and Management Systems; such as Opera, Reserve, HotSOS, Kronos, Etc.
* A true desire to exceed guest expectations in a fast paced customer service environment
* Ability to work a flexible schedule including nights, weekends, and holidays
* Previous Luxury Experience preferred
* Minimum of 8 years of Hospitality or relevant management experience required

Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.
Operations Manager, Director of Operations