Hotel General Manager
Location: US - CA - Pasadena
PASADENA – Crown City and home to the Rose Bowl and the Annual Tournament of Roses Parade is a vibrant city to work and live in. With easy access to Los Angeles and Hollywood, you will have a wonderful opportunity to manage this unique small 54 room hotel. We are seeking a General Manager with excellent leadership skills, who is able to manage a great team to provide exceptional guest service and maximize financial performance.
Please attach a resume and write a brief statement about why you believe this job is right for you and what exceptional skills you bring to this very responsible position. We are excited to hire the right person immediately.
You must be able to manage, supervise and perform the essential duties as described. As General Manager of a small hotel, you are the sole person responsible for supervising, training and managing all departments.
Education and Experience
Applicants should have a 4-year college degree with emphasis in Hotel Management and Operation
Must have a minimum of 4 years work experience as a Hotel General Manager. Must be able to demonstrate initiative, must have extensive employee management skills and must be able to deliver an excellent guest experience.
Must have effective oral and written communications skills and be able to diplomatically deal with difficult situations and people while maintaining professionalism.
You will be required to work flexible hours, including weekends if necessary, and be available for any emergencies with your employees or guests.
A hands-on approach is expected with both employees and guests.
Must have knowledge of computer skills, software applications and managing online reputation.
Ability to work with owners and providing progress and financial reports.
Ability to meet the physical and mental challenges and is able to stand, walk, talk and listen. The employee should be able to lift up to 50 pounds when required.
To be able to drive and carry out work related errands.
You will be directly responsible for the full management and overseeing the day-to-day operations of this unique hotel in the heart of Pasadena with a hands-on approach.
Develop, supervise and maintain the effective performance of all operations including but not limited to excellence in guest service, front office, housekeeping, and maintenance. Must be available to take over duties of front office at times of illness, short staffing, family emergency or employee vacations.
Develop and optimize your daily, weekly, monthly and yearly revenue management through comprehensive sales, marketing and management plans that will optimize your rate and occupancy.
Routinely review, respond and manage all online reviews.
Direct improvements in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations. Make time to interact with guests, solicit feedback and build relationships. Supervise your entire team and develop excellence in guest service and experience.
Ensure accurate and timely completion of all financial statements and reports. Provide great organization and accuracy in accounts payable, accounts receivables, payroll reporting and preparation of all monthly accounting requirements.
Daily maintenance and review of all guest folios and processing of credit cards, refunds, write-off and accounts receivables. Perform other tasks to achieve the financial performance and goals of the ownership.
Assure regular repair, upkeep and overall general maintenance of the hotel. Should be able to foresee what repairs are needed and have the ability to order parts and supplies for maintenance and on-site laundry.
Maintain, develop and implement all employment related programs and be compliant with all local, state and federal labor and employment laws and regulations.
Interview all new hires and maintain accurate employee’s folders and training. Create and promote a positive work environment for all employees.
Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibility includes interviewing, hiring, training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing guest or employee complaints and resolving problems.
Ensure the safety of your guests and employees by implementing all safety and emergency guidelines as related to but not limited to safety in the work place, documenting and personal injuries to guests or hotel employees and following emergency protocol
5 years experience
4 year college degree preferred
Exceptional command of the English Language