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Hotel Front Desk Agent
Property Name
The Heldrich
Job Title
Hotel Front Desk Agent
New Jersey-Northern/Newark
Company Name
New Brunswick
Work Permit
Applicants who do not already have legal permission to work in this country will not be considered.
Position Categories
Front Desk
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Job Description

Hotel Front Desk experience and/or customer service experience is strongly preferred for this position. Ideal candidate must be able to multitask, work independently, and exhibit dedication to ensuring superb guest services in keeping with the highest of hospitality standards.

Job Requirements: 

  • Exceptional verbal, written and interpersonal skills are a must. 

  • Excellent grooming and dress code required. 

  • High degree of schedule flexibility is a must. 

  • Must be able to work evenings, mornings, weekends and holidays with occasional overtime required.

Job Responsibilities (include but not limited to):

  • Front Desk Agent must provide a warm sincere greeting to all guests. 

  • Front Desk Agent checks guests into the hotel, checks guests out, and posts charges to guest folios.

  • Answers multiple telephone lines.

  • Creates and amends reservations.

  • Provides information about the hotel, the surrounding area and makes transportation arrangements.

  • Effectively communicates with other departments to resolve guest issues.

All these tasks must be performed with the utmost courtesy and a sense of expediency to ensure the optimal guest experience.

The Heldrich Hotel offers competitive compensation and benefits including paid time off. 

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
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