Our Core Belief
Our core belief that people want a better way to experience the world extends not only to our guests and customers, but to our global team of associates, too. A career at Starwood is like no other. If you are ready to support a better way to experience the world and be challenged to deliver your best, we are the company for you.
The Westin Harbour Castle Toronto Hotel is located on the vibrant waterfront of Lake Ontario and features refreshing accommodations in Canada's largest city. Our hotel invites you to revel in the season as you walk through Toronto's theatre and entertainment districts and to find delight in all the seasonal fun the nearby Harbourfront Centre has to offer. This CAA/AAA Four diamond property is a landmark downtown Toronto Hotel and your haven of personal well being in Toronto. The Westin Harbour Castle Conference Centre sets the stage for productive downtown Toronto meetings and top notch events. Take advantage of over 70,000 square feet of downtown Toronto meeting space featuring spectacular views of Lake Ontario and cascading natural light from our large open windows. Our inspiring spaces, healthful menus, top-notch convention services team, and thoughtful attention to details set you up for success. Make the most of family time. With our Toronto family getaway packages, you can spend more time together-for less. Take your family for an adventure and explore all of the things to do in Toronto by Lake Ontario or check out nearby attractions such as the CN Tower or Hockey Hall of Fame. Parents can also relax and recharge with services catered to their well-being such as WestinWORKOUT™, Run Westin™ and our Toronto Spa, Votre Beauté European Day Spa. The Company is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the application process, please contact the local Human Resources office at the worksite where you are applying for a position.”
Restaurants & Bars
POSITION PURPOSE Responsible for positive experience of guests while maintaining the quality standards and supervision of the outlet staff. ESSENTIAL FUNCTIONS - Control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures. - Handle reservation book, take incoming telephone calls, note reservations and special requests by guests. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. - Perform general clerical tasks including maintaining logbooks and reservation books. - Assist in table setting and general dining room maintenance during peak periods. - Perform other duties as requested, such as executing special guest requests.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: - Requires strong communication skills, both verbal and written. - Knowledge of appropriate table settings and service ware. - Must possess basic computer skills. Physical Demands - Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. - May be required to lift trays of food or food items occasionally. QUALIFICATION STANDARDS High school or equivalent education required. Experience Minimum of two years experience in public contact or customer service position required. Restaurant and/or hospitality experience preferred. Grooming All employees must maintain a neat, clean and well-groomed appearance per Starwood standards. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.