Hostess

Delray Beach Marriott

Location: US - FL - Delray Beach

Dec 14, 2017
Employer
Job Details
  • Greet and seat guests, following established standards for method and timing.Create and utilize wait lists as needed, following established standards for method and timing.If applicable,

  • Answer telephone following established standards for method and timing.

  • Take guest dining reservations correctly and completely according to established policies and procedures.If applicable, knowledge and ability to use correctly and completely Open Table* dining network reservation system.

  • Ensure the security of guest and associate personal information.

  • Be aware of the “service cycle” Steps of Service for each meal period and alert supervisor or manager with issues.

  • Handle any guest inquiries and complaints professionally with quick resolution making the best decision possible with the effort, knowledge, and experience necessary within the policies of the hotel and restaurant, always fulfilling and striving to achieve 100% guest satisfaction.

  • Be an alert listener and attentive to detail.Be pleasant, have a customer-focused attitude and exhibit an outgoing personality.

  • Communicate clearly with explicit detail of all guest special requests, paying close attention to any food allergies which also need to be communicated to the manager on duty and the Sous Chef or Executive Chef for the meal period.

  • Ensure cleanliness of the reception area, including, but not limited to furniture, equipment, menus, and storage, before, during and after shift. Areas should be kept in top conditions at all times.

  • Upon exiting, thank the guest and invite them to return.

  • Know, maintain and ensure compliance of all local liquor laws and sanitation and safety regulations.Know and maintain safety and sanitation standards daily to ensure safe environment for staff and guests.

  • Clean, clear and reset tables as needed.

  • Run food with servers as needed.

  • Complete opening and closing side work as assigned.

  • Flexibility in available to work according to business needs, including early mornings, nights, weekends and holidays.

  • Read, write and speak fluent English.
  • Team Player.
  • Carrying/lifting items up to 35 lbs.
  • Bending/stooping frequently.
  • Stand 100% of the time up to 10 hours a day.
  • Endure limited exposure to extreme hot and cold temperatures. 
  • High school diploma or equivalent.  
  • Alcohol Awareness Certification and Safe Food Handler Certification preferred but not required.

Must be organized and able to handle multiple tasks. Must have excellent communication

Additional Details
Immediately
US $10.00-US $10.00 / Hour
No
Applicants who do not already have legal permission to work in the United States will not be considered.
free meals/hotle discounts/paid holidays
No
No
Yes
Hotel/Resort
Host(ess)