Host Person
Property Name:
Cheyenne Mountain Resort and Country Club
Job Title 
Host Person
Location: 
Colorado-Colorado Springs
Company Name: 
Wyndham Hotel Group
City: 
Colorado Springs
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

As a world-class
meeting facility and four-diamond resort, the multifaceted Cheyenne Mountain
Resort Colorado Springs, a Dolce Resort is a place where the possibilities are
as endless as the views. For meetings, spectacular indoor and outdoor venues
create the backdrop for imaginative events, allowing attendees to enjoy the
beautiful setting while remaining productive and inspired.



Currently, we are searching for a talented Host Person to join the team
of the Cheyenne Mountain Resort Colorado Springs, a Dolce Resort
and who will be responsible for ensuring
the prompt recognition and seating of all guests in outlets as assigned and
assists the servers in providing attentive, courteous and efficient service to
guests throughout their dining experience. He/she is also responsible for
assisting the cashier in the collection of payment for all guest transactions in
accordance with the Wyndham Hotel Group policies and procedures.


 
ESSENTIAL FUNCTIONS:
  • Employees must at all times be attentive,
    friendly, helpful and courteous to all guests, managers and other employees.
  • Greet and seat guests at appropriate tables in a
    timely manner.
  • Be attentive of guests’ needs assist in providing
    a pleasant dining experience.
  • Assist cashier in collection of money or credit
    cards from guests and servers as needed.
  • Know how to prepare cashier report at the end of
    the shift.
  • Pay out servers’ and service attendants’ tips if
    appropriate.
  • Know how to properly take reservations for
    outlets.
  • Ensure quality control of menus with regard to
    cleanliness and appearance.
  • Perform opening and closing duties according to
    established side work checklist.
  • Ability to answer the telephone according to
    standards.
  • Have a complete knowledge of standards of service
    for receiving a room service order.
  • Have a thorough knowledge of menus and current
    specials in all applicable departments.
  • Assist servers and cashiers in the servicing of
    guests as needed.
  • Know and understand the state liquor laws.
  • Ensure overall guest satisfaction.

QUALIFICATIONS:  QUALIFICATIONS:
  • High School diploma or equivalent and/or
    experience in a hotel or a related field preferred.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force
    occasionally, and/or 10 pounds of force frequently or constantly to lift,
    carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Must be able to effectively communicate both
    verbally and written, with all level of employees and guests in an attentive,
    friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding,
    and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize
    departmental functions to meet deadlines.
  • Approach all encounters with guests and employees
    in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with
    Wyndham Hotel Group Standards, as required by scheduling, which will vary
    according to the needs of the hotel.
  • Maintain high standards of personal appearance and
    grooming, which includes wearing the proper uniform and nametag.
  • Comply with Wyndham Hotel Group Standards and
    regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify
    problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including
    anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex
    information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel
    related areas.
  • Must be able to maintain confidentiality of
    information.
  • Must be able to show initiative, including
    anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a friendly and warm demeanor at all
    times.





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