Hotel / Resort Jobs | Host/Hostess

Description

SUMMARY:

The host/hostess’ key responsibilities center on guest satisfaction with their dining experience. The Host/hostess is often the first impression and the last impression on our guests, and as such it is a key position for setting the tone of the guest experience. The Host/Hostess has direct influence over the work flow of the restaurant. Our successful Host/Hostesses take reservations, seat guests and record information according to our standards of service.

ESSENTIAL JOB FUNCTIONS:

Greeting and seating guests
Taking reservations
Proper Rotation of sections for seating balance
Controlling the flow of the room so as to maximize service and guest satisfaction
Tracking guest origin, information
Conduct return calls to confirm reservations
Menu presentation
Coat check ability
Communicating to servers the guest details and preferences
Correctly taking Room service information and sharing with departmental personnel
Locating guests in the lounge and directing them to their assigned table
Monitoring Bar transfers and ensuring orders are followed through

Requirements

SKILLS AND QUALIFICATIONS:

High School diploma or GED, very solid foundation of customer service, 1 year previous experience
Excellent in person and phone communication skills creating an exceptional first impression and maintaining a graceful floor presence
The ability to read and write the English language
Possess strong organizational skills while maintaining excellent attention to detail
Ability to assess seating needs and match those needs to availability
Anticipation of guest desires and a keen sense of guest service
Skilled with diplomacy and tact to respond in challenging situations
Present an authentic enthusiasm for the hospitality industry and the culinary world
Possess a natural and genuine customer service, sales ability
Ability to diffuse challenges and situations as they arise
Knowledge of the Hotel and local area

Job Info

Mccall, ID

The Shore Lodge

Posted on: 05/29/2018

Position Available: Immediately

Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.

Other: Employee Housing Options Available

Management Position: No

Contact Info

Hiring Contact: Vonna Torrey

Contact Title: Talent Acquisition Manager

Phone: 208 630 0226

Address: 501 E Lake Street , McCall, ID, 83638, US

Email: vtorrey@shorelodge.com

Description

SUMMARY:

ESSENTIAL JOB FUNCTIONS:

Greeting and seating guests
Taking reservations
Proper Rotation of sections for seating balance
Controlling the flow of the room so as to maximize service and guest satisfaction
Tracking guest origin, information
Conduct return calls to confirm reservations
Menu presentation
Coat check ability
Communicating to servers the guest details and preferences
Correctly taking Room service information and sharing with departmental personnel
Locating guests in the lounge and directing them to their assigned table
Monitoring Bar transfers and ensuring orders are followed through

Requirements

SKILLS AND QUALIFICATIONS:

High School diploma or GED, very solid foundation of customer service, 1 year previous experience
Excellent in person and phone communication skills creating an exceptional first impression and maintaining a graceful floor presence
The ability to read and write the English language
Possess strong organizational skills while maintaining excellent attention to detail
Ability to assess seating needs and match those needs to availability
Anticipation of guest desires and a keen sense of guest service
Skilled with diplomacy and tact to respond in challenging situations
Present an authentic enthusiasm for the hospitality industry and the culinary world
Possess a natural and genuine customer service, sales ability
Ability to diffuse challenges and situations as they arise
Knowledge of the Hotel and local area

Host/Hostess - Seasonal

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