Host / Hostess

The Savoy, A Fairmont Managed Hotel

Location: GB - London

15/11/16 17:30
Employer
Job Details
Host / Hostess

As a Host/Hostess with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention provides a memorable first impression for guests of our restaurants and lounges, making them feel welcome and valued.

Hotel Overview:

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leader in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Summary of Responsibilities:

Reporting to the Restaurant Manager, responsibilities and essential job functions include but are not limited to the following:

* Consistently offer a professional, friendly greeting and engaging service

* Understand the Server’s tasks in the outlet

* Understand shift end reports in the outlet and the POS system

* Assist guests regarding food and beverage menu items in an informative and helpful way

* Have knowledge of all menu items, garnishes, contents and preparation methods

* Follow outlet policies, procedures and service standards

* Follow all safety and sanitation policies when handling food and beverage

* Other duties as assigned

Qualifications:

* Previous service experience an asset

* Previous Point of Sale System experience an asset

* Excellent communication and organizational skills

* Strong interpersonal and problem solving abilities

* Highly responsible & reliable

* Ability to work well under pressure in a fast paced environment

* Ability to work cohesively as part of a team

* Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

* Constant standing and walking throughout shift

* Occasional lifting and carrying up to 20 lbs

* Occasional kneeling, pushing, pulling

* Occasional ascending or descending ladders, stairs and ramps

Visa Requirements:

Must be legally eligible to work in the UK. The hotel is unable to assist candidates in obtaining UK work authorization.