Host/Hostess

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Property Name:
THE WESTIN TORONTO AIRPORT HOTEL
Job Title: 
Host/Hostess
Location: 
Ontario-Toronto/GTA
Company Name: 
City: 
Toronto
Work Permit: 
Applicants who do not already have legal permission to work in Canada will not be considered.
Management  Position: 
No
Bonus Pay: 
No
Accommodation: 
No

The Easton's Group of Hotels has been in the Service and Hospitality Industry for over 3 decades. The company has been built on Three Pillars of Excellence; It is these pillars that form the foundation and base of what we believe in and strive towards.

The First is Development - EGH has a knack for attention to detail and perfection which allows all of its developments to be of Superior Quality. Mr. Gupta adds his own flair of brilliance to his all of his designs, creating Developments which are not only renowned but they are also award winning. We at EGH, continue to raise the bar in all markets it competes in.

The Second is Service - We create connections with each of our guests, to ensure that they feel our strong sense of compassion, trust and reliability. We always provide the Gold Standard in Service, making certain our guests know how important they are to us.

The Third is our Team - "We are only as good as our team", this is a fact and a true fundamental to us at the Easton's Group of Hotels. Our team members are trustworthy, loyal and work with an astounding level of ethics. We exhibit a muscular enthusiasm for creating a caring atmosphere for our team which encourages personal growth and development.

These pillars are the core beliefs at the Easton's Group of Hotels, and it is these fundamentals that have brought the company the success it has seen today, and why it will continue to flourish in the future.

Position:

The Westin Toronto Airport Hotel currently has (1) PART TIME position available for a Host/Hostess  in the Food & Beverage department.  The host/hostess is responsible for welcoming guests to the restaurant and providing fast and courteous service to ensure an enjoyable dining experience and repeat business.

Job Requirements:

(a)  Greets guests in a prompt and courteous manner; seats guests ensuring a balanced workload among servers.  Maintain accurate waiting list as needed.  Alert guest when table is available.

(b)  Explain and upsell our menus/buffet to Guests

(c)  Answer phone calls to take any reservations or Guest inquiries

(d)  May assist servers in clearing, cleaning and setting tables.

(e)  Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.

(f)  Provides a professional image at all times through appearance and dress.

(g)  Perform other duties as assigned. In carrying out your duties you will follow all Company and Westin Brand Standards

(h)  Perform other duties assigned by supervisor or department manager.

Skills and Abilities Required:

(a)  High School or equivalent.

(b)  Minimum of 2 year hotel/customer service capacity.

(c)  Able to read, write and communicate effectively in English.

(d)  Able to lift 10-20lbs, and, carry up to 50lbs.

(e)  Bending/Kneeling - ability to bend to lower level cabinets and banquet storage room. 

(f)  Continually moving at a fast pace

(g)  Must be able to stand for up to 8 hours a shift.

(h)  Must be effective at listening to, understanding, and clarifying the concerns and issues raised by guests.

(i)  Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

(j)  Must work well under pressure and be able to prioritize tasks.

(k)  Must possess strong computer skills.

(l)  Basic accounting skills, handle cash and credit cards.

Unionized Position:  Yes

Work Schedule  Must be able to work various shifts including: evenings, days, weekends and holidays, based on needs.

We would like to thank all applicants for their interest in the position; however only those candidates selected for an interview will be contacted.

The Westin Toronto Airport Hotel is an equal opportunity employer.

 

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