Host
Property Name:
Cheeca Lodge & Spa NW
Job Title: 
Host
Location: 
Florida-Keys
Company Name: 
Cheeca Lodge & Spa
City: 
Islamorada
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
No
Bonus Pay: 
No
Accommodation: 
No
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Northwood Hospitality is a wholly owned subsidiary of Northwood Investors, a privately-held real estate investment advisor founded in 2006. We currently own and operate seven properties -- The Naples Grande Beach Resort in Naples, Cheeca Lodge & Spa in Islamorada, FL, Tranquility Bay Resort in Marathon, FL and The London West Hollywood - and we plan to grow. We seek team members who share our values:

  • We enjoy the thrill of competition against other hospitality companies; we believe competition pushes us to do our best and allows us to measure our progress
  • We enjoy helping people by creating memorable experiences that both leisure and business guests will go out of their way to come back for
  • We believe in efficiency and sustainability in our operations, so we can grow a stable, secure business with minimal environmental impact
  • We do everything with a sense of humor and an enjoyment of life
If this sounds like you, we look forward to the opportunity to meet you.

I. Job Summary
As the first person to greet and welcome guests, the restaurant host is a critical link to guest satisfaction. The host greets and seats guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner that results in maximum satisfaction. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.
II. Job Responsibilities
Guest Service

*
Attend team briefings.
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Greet and make all guests feel welcomed to the restaurant.
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Use the guest's name at least three times during the interaction.
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When seating guests, pull out at least one chair, hand the guests the menus closed and present menu and wine list to the assumed host.
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As the guest leaves, thank the guest for visiting the restaurant.
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Present a clean and professional appearance at all times.
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Maintain a friendly, cheerful and courteous demeanor at all times.
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Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
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Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
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Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
Preparation

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Set up host stand, review guest reservation book, and maximize the set-up of the dining space to provide positive memorable guest experiences.
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Maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet service standards.
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Take guest reservations or provide information regarding the restaurant or any other hotel amenity or service.
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Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
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Assist with special projects (menu changes, signage, etc.) as needed.
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Ensure proper table set-up and make minor adjustments as needed.
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Examine each table for missing items. Remove any items that do not meet cleanliness standards.
Training

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Complete training on computer software systems.
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Complete training on safe lifting procedures.
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Complete training on bloodborne pathogens.
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Complete training on food safety/contamination/cross contamination prevention.
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Complete training on prevention of slips/trips/falls in the food prep and service area.
Perform other duties as assigned.
Education

* High school diploma or GED
Skills and Experience (Essential)

* At least 18 years of age
* Basic computer skills
* Must be able to speak, read and write English and have basic food/beverage knowledge
* Must be able to work well under pressure while retaining tact and composure when resolving guest complaints
Skills and Experience (Preferred)

*
One year in the hospitality or restaurant industry
*
Fluency in Spanish
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
See description above.

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