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279922

Position Details

Company:
Loews Madison Hotel
Property:
Loews Madison Hotel
Location:
District of Columbia/Washington
Management Position:
No
Entry-level Position:
Yes
Industry:
Hotel/Resort
Position Categories:
Host(ess)
Job Availability:
Immediately

Host(ess)

Position Summary

Greets and seats guests.  Answers phones and takes reservations.  Assists in overall service to guests .   Escort guests to tables and assist in seating at tables; present menus and extend congeniality’s in accordance to department guidelines. Greet and acknowledge all arriving guests, however busy and whatever time of day. Take record and confirm restaurant reservations/cancellations as specified in departmental standards. Inspect condition and cleanliness of menus and wine lists; ensure designated amounts are available.  Update menus and wine lists as changes occur. Maintain complete knowledge of: Scheduled daily activities and in-house groups. Daily house count. Hotel extension numbers. Radios carried by hotel personnel. Hours of operation of each outlet, ambiance, menu selections and price range. Features and services provided by the hotel Menu items, specials, 86’d items, liquor brands, beers and non-alcoholic selections available in the Restaurant. Wine list. Table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the Restaurant. Prepare station chart and assign stations to staff following departmental procedures. Inspect condition and cleanliness of menus and wine lists; ensure designated amounts are available.  Update menus and wine lists as changes occur. Inspect the Restaurant environment and entrance area, ensuring that all standards are met; rectify any deficiencies; maintain cleanliness at all times. Inspect tables and stations, ensuring that all set ups meet the department standards.   Check throughout meal period.  Relay deficiencies to respective personnel and follow up on corrections. Guide the servers and bus a person in table set-up needs to ensure optimum service to guests. Accommodate all requests for information courteously. Accurately answers all questions regarding menus. Ensures coverage of the host stand at all times. Communicate V.I.P. arrivals and special requests to designated personnel for follow up. Monitor and ensure that all aspects of service conform to departmental standards.  Notify respective personnel for problems to be corrected. Extend courteous departures as guests leave the restaurant and invite them to return. Ensure tables are cleaned and reset. Complete closing duties as assigned. Oversee and check completion of staff's closing duties. Oversee all aspects of restaurant during absence of Manager and/or Supervisor. Legibly document pertinent information in restaurant log book. Be familiar with operation of P.O.S. system and manual system procedures. Assist in set up of room and service of food and beverages to guests as assigned to ensure optimum service to guests. Assist in cashiering procedures where time demand exists. Take record and relay messages in accordance with standards. Assist in service of food and beverage as assigned. Make all varieties of coffee, tea and espresso drinks. Serve coffee, tea, espresso drinks and other designated non-alcoholic beverages. Remove soiled wares and other items from tables as assigned. Transport tray from restaurant to breakdown area; and separate wares and food as assigned. Place additional utensils and wares on tables as directed. Provides coverage in related departments as directed. Attend menu and wine tastings as scheduled. Participate in ongoing training and meetings. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Escort guests to tables and assist in seating at tables; present menus and extend congeniality’s in accordance to department guidelines. Greet and acknowledge all arriving guests, however busy and whatever time of day. Take record and confirm restaurant reservations/cancellations as specified in departmental standards. Inspect condition and cleanliness of menus and wine lists; ensure designated amounts are available.  Update menus and wine lists as changes occur. Maintain complete knowledge of: Scheduled daily activities and in-house groups. Daily house count. Hotel extension numbers. Radios carried by hotel personnel. Hours of operation of each outlet, ambiance, menu selections and price range. Features and services provided by the hotel Menu items, specials, 86’d items, liquor brands, beers and non-alcoholic selections available in the Restaurant. Wine list. Table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the Restaurant. Prepare station chart and assign stations to staff following departmental procedures. Inspect condition and cleanliness of menus and wine lists; ensure designated amounts are available.  Update menus and wine lists as changes occur. Inspect the Restaurant environment and entrance area, ensuring that all standards are met; rectify any deficiencies; maintain cleanliness at all times. Inspect tables and stations, ensuring that all set ups meet the department standards.   Check throughout meal period.  Relay deficiencies to respective personnel and follow up on corrections. Guide the servers and bus a person in table set-up needs to ensure optimum service to guests. Accommodate all requests for information courteously. Accurately answers all questions regarding menus. Ensures coverage of the host stand at all times. Communicate V.I.P. arrivals and special requests to designated personnel for follow up. Monitor and ensure that all aspects of service conform to departmental standards.  Notify respective personnel for problems to be corrected. Extend courteous departures as guests leave the restaurant and invite them to return. Ensure tables are cleaned and reset. Complete closing duties as assigned. Oversee and check completion of staff's closing duties. Oversee all aspects of restaurant during absence of Manager and/or Supervisor. Legibly document pertinent information in restaurant log book. Be familiar with operation of P.O.S. system and manual system procedures. Assist in set up of room and service of food and beverages to guests as assigned to ensure optimum service to guests. Assist in cashiering procedures where time demand exists. Take record and relay messages in accordance with standards. Assist in service of food and beverage as assigned. Make all varieties of coffee, tea and espresso drinks. Serve coffee, tea, espresso drinks and other designated non-alcoholic beverages. Remove soiled wares and other items from tables as assigned. Transport tray from restaurant to breakdown area; and separate wares and food as assigned. Place additional utensils and wares on tables as directed. Provides coverage in related departments as directed. Attend menu and wine tastings as scheduled. Participate in ongoing training and meetings. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

 

Required Skills and Experience

Other Duties Adhere to departmental policies and procedures Effectively communicate with peers, management, line and front of the house employees Be responsible for the cleanliness of the immediate work area as well as the general property and perimeter Subscribe to proper grooming, dress and uniform standards as set forth by Company policy Be courteous to all guests and coworkers Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately   Principal Outcomes   To provide an exceptional guest experience  Maintain the company image and vision statement   Working Conditions & Physical Requirements Physical Effort: Must be able to stand or walk for long periods of time.   Work Schedule: Due to the cyclical nature of the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the hotel. Safety: Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise.  Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate.   Education: High School diploma preferred. Experience: Previous restaurant experience preferred. Previous customer service experience an asset. Computer Skills: n/a Communication: Must be able to speak, read and write English fluently. Must have good communication skills. Must be able to give direction to servers.

Bonus:
No
Work Permit:
Applicants who do not already have legal permission to work in the United States will not be considered.
Accommodation:
No
About Loews Hotels

Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.

Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, St. Pete Beach, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.

At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.

As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:

  • Pay that meets or exceeds area standards
  • Retirement (401-K) and incentive plans
  • Medical and dental coverage
  • Short and long-term disability
  • Life insurance
  • Holiday and vacation pay
  • Team member assistance plans
  • Career development programs
  • Tuition reimbursement programs

Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V