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Property Name
Corporate Services
Job Title
Company Name
Hershey Entertainment & Resorts
Position Categories
Accounting, Administration

Job Description

Are you ready to launch your career within the Hospitality industry? Join our summer internship team and create sweet memories for our guests! Hershey Entertainment & Resorts is seeking interns to participate in our 2017 Summer Hospitality Internship Program (HIP). The HIP program is geared towards college students pursuing a degree from an accredited institution that will support a career in the Hospitality and Tourism Management, Food & Beverage, Entertainment and Recreation Industries.

Within the Food & Beverage concentration, interns will supervise in one of our front-of-house food operations. You will have the opportunity to see all aspects of F&B management including service, staff training, inventory management, staff management, operating procedures, and will have exposure to participating in projects such as menu development and program planning for concessions outlets and seasonal events. As an intern you will utilize your customer communication skills to increase productivity while learning the core values that support our mission. Working closely with your hiring managers, you will gain invaluable exposure and experience within the hospitality industry.


Program Length: The approximate dates of this internship are May 2017 through September 2017.

Housing: This internship is located in Hershey, PA. Student housing is available.

Interview Process: Upon completion of the application, your resume will be reviewed and qualified candidates will be contacted for next steps. Final candidates will be pre-selected to attend an on-site interview session in January-February 2017.



F&B Locations:

A student will be selected to work in one (1) of the following areas within the Food & Beverage concentration:


Hotel The Circular Restaurant, Hotel Harvest Restaurant, Hotel Room Service, Hotel Trevi 5 Restaurant, Hotel Banquets, Lodge Lebbies Restaurant, Lodge Hershey Grill Restaurant, Lodge Forebay Restaurant, Lodge Cocoa Beanery Restaurant, Lodge Bears Den Restaurant, Lodge Ripples Restaurant, Houlihans Restaurant + Bar, or Hersheypark Concessions , Hersheypark Full Service/Cabana Grill, Hersheypark Catering Services, Hersheypark Beverage


Job Duties:


Restaurants & Room Service Interns (The Hotel Hershey and Hershey Lodge):

Duties may include but are not limited to:


  • Provide quality service to our guests, handle guest complaints & table-touches
  • Monitor the restaurant floor & leading communication between FOH & BOH
  • Monitor and executing all food and beverage orders and ensuring the quality and appearance of the presentation
  • Train in all positions of the restaurants in order to have a better understanding of each position including FOH & mixology training
  • Coaching, directing and training seasonal hires
  • Learn how to - write schedules, handle cash, office reporting, Social Media and Marketing
  • Assist the venue manager with cover forecasting, scheduling, payroll & labor controls.
  • Lead Opening and Closing procedures of assigned restaurant
  • Participate in cross-training duties across other Food & Beverage outlets (per property) as needed
  • Manage inventory levels to include: daily product requisition requests, minimizing waste and spoilage, and conducting inventory counts
  • Attend weekly Food & Beverage staff meetings and/or team meetings as need


Banquets Intern (The Hotel Hershey):

Duties may include but are not limited to:

  • Assist with room set-up
  • Execute BEO’
  • Supervise seasonal employees


Poolside F&B Intern (The Hotel Hershey and The Hershey Lodge)

Duties may include but are not limited to:

  • Monitoring and executing all food and beverage orders and ensuring the quality and appearance of the presentation
  • Supervise team of hourly employees tasked with concessions service of F&B
  • Provide quality service to our guests
  • Work cash registers and performing opening and closing operations
  • Responsible to maintaining cleanliness of tables in pool area; and other duties as assigned
  • Manage inventory levels to include: daily product requisition requests, minimizing waste and spoilage, and conducting inventory counts
  • Monitor responsible service of alcohol


Hersheypark Food & Beverage Intern:

Including: Concessions, Full Service/Cabana Grill, Hersheypark Catering, Hersheypark Beverage

  • Assist in supervision and execution of daily operations throughout Hersheypark F&B Outlets
  • Assist in completion of physical inventories, weekly profit and loss statement creation, and other financial metrics
  • Monitor inventory levels and purchase stock as necessary in coordination with the Culinary team.
  • Reinforce employee training programs, including newly hired employee training and continued development of employees in supervisory roles to meet established hospitality standards
  • Monitor daily operation of outlets to ensure adherence to all safety and sanitation standards as well as allergen guidelines
  • Assist in the creation of employee schedules and monitor labor expense
  • Participate in menu development and program planning (Hersheypark Place and the Cabana Grill)
  • Participate in menu development and program planning for catering events (Hersheypark Catering)
  • Assist in supervision and execution of the daily beverage operations at Hershey Theater, Hersheypark Stadium Summer Concert Series, Giant Center events and Hersheypark (Hersheypark Beverage ONLY)
  • Monitor inventory levels and purchase stock as necessary for beverage operations in all facilities (Hersheypark Beverage ONLY)
  • Participate in bar menu creation and recipe development for venues and special events. (Hersheypark Beverage ONLY)


Job Requirements

Basic Qualifications:

  • Must be 18 years of age or older
  • Must be entering your Junior or Senior year Fall 2016 and Majoring/Minoring in the Hospitality & Tourism, Food and Beverage, Travel & Tourism or related field
  • Seniors planning to graduate in May of 2017 will be considered
  • Must be able to attend one of two Company Site Visits that will be held in January-February 2017


Additional Qualifications:

  • Strong customer service skills
  • Proven leadership skills with an understanding of conflict resolution and problem solving.
  • Ability to communicate professionally and effectively.
  • Abide by appearance standards and be able to maintain hospitality standards for the assigned property
  • Ability to maintain composure in a fast paced environment.
  • Keyboarding skills and computer literacy
  • Some positions may require a valid Driver’s License


Working Conditions:

  • Transportation is not provided for this program, all selected students must have reliable transportation to and from work assignments
  • Must be able to work a flexible schedule based on operational needs, including weekends and holidays
  • Physical requirements are based on position to include but are not limited to: standing, sitting, hearing, speaking, reaching lifting/pushing/carrying (up to 50lbs), bending & walking
  • Flexible work environment requires adaptability to demanding/fast pace, noise and heat



Hershey Entertainment & Resorts is an Equal Opportunity Employer.