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Home Owners Association Manager
Property Name
Stowe Mountain Lodge
Job Title
Home Owners Association Manager
Company Name
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Bonus Pay
Position Categories

Stowe Mountain Lodge, located in the heart of the storybook town of Stowe, Vermont, is New England's preeminent ski-in/ski-out mountain lodge. Boasting 312 luxuriously appointed accommodations, world-class spa, award-winning dining, 18-hole Bob Cupp designed golf course, 24-hour heated pool and a wide array of year-round activities, Stowe Mountain Lodge is a destination truly unlike anything else in the east. Despite the carefully crafted rustic Vermont-Alpine architecture, stunning, panoramic mountain views and the tranquility of the area, Stowe Mountain Lodge believes success is achieved by the team behind the property. At Stowe Mountain Lodge, we promote a strong work ethic, cooperation and a team-building mentality, positive spirit, new ideas and growth and reward those who consistently go above and beyond in their work. We empower our employees, at every level, so each individual can truly make a difference at Stowe Mountain Lodge. Undoubtedly, we recognize it is people that support Stowe Mountain Lodge that make it the most exceptional, unsurpassed, luxury ski resort in the Northeast.

Job Description

Job OverviewThe HOA Manager must understand the importance of providing outstanding customer service and be able to interact effectively with owners while balancing the need to achieve optimum financial results.  The HOA Manager must have detailed knowledge of governing documents (CCRs, Bylaws and Design Guidelines) and a willingness to learn and grow. This position requires a high level of technical proficiency and accuracy.  This position is fully committed to ensuring that all procedures are performed to the department and company standards and serve as an ambassador for Destination Hotels.Essential Functions
  • Maintain communication with the board, association members/owners, and vendors
  • Acts as a liaison between the owners, Associations and the management company, maintaining positive communications activities, including an open line of communication between all parties.
  • For all new owners, prepares all necessary documentation and sends packets of information which may include contact forms, management company notices, website credentials, etc.
  • Assists with coordination of all community-related meetings, including Board of Directors and Annual Members Meetings, including attendance at such meetings, preparation of all related and/or required meeting notices and meeting minutes.
  • Ensures accurate contact information for all owners in the billing system and Association directories. Updates the various databases when contact information changes.
  • Maintains the owner roster and website.
  • Coordinates votes per the requirements of the co-ownership agreements.
  • Prepares resale certificates and provides documentation for unit sales.
  • Provides assistance to the HOA with document preparation, typing, formatting, organizing, filing, etc.
  • Coordinates HOA mailings and shipments.
  • Process accounts receivable and accounts payable
  • Produce financial statements
  • Establish a draft budget for the board and collect assessments
  • Ensure tax forms are completed and taxes are paid, as appropriate
  • Advise the board on governing documents
  • Refer the board to other professional advisors (e.g. attorneys, CPAs, engineers)
  • Research insurance coverage and process claims
  • Maintain files for each member of the association/owner
  • Maintain records for the association
  • Negotiate contracts – with board approval
  • Monitor contract vendors such as landscapers and custodial services
  • Inspect and maintain common elements and limited common elements
  • Plan, source and executive renovations.
  • Instills a calm, organized approach when interacting in stressful situations
  • Greets owners and guests, assisting as required. Provides excellent customer service.
  • Approach internal and external guest opportunities with a sense of care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
  • Recruit, hire, train and successfully manage the talent of all new and existing team members

Job Requirements

  • High school diploma or general education degree (GED or two to three years related experience and/or training; or equivalent combination of education and experience)
  • Two or four year degree from accredited college or university or equivalent experience in resort-orientated property management or hospitality industry required
  • Certified Manager of Community Associations preferred
  • Minimum of two years supervisory experience in a high volume setting preferred
  • Previous Home Owner Association Management experience preferred
  • Previous hospitality experience in a Four Diamond quality organization preferred
  • Previous experience with Windows, Office, and property management systems highly desirable
  • Must be able to understand, speak, read, and write in the basic English language
  • Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
  • Demonstrate ability to compute basic arithmetic
  • Must be available to work, varied shifts and flexible schedules to include weekends and holidays