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7C0BE09903CBDE1E
Home Office Receptionist/Concierge
Property Name
Benchmark, a global hospitality company
Job Title
Home Office Receptionist/Concierge
Location
Texas-Houston
City
The Woodlands
Work Permit
Applicants who do not already have legal permission to work in this country will not be considered.
Industry
Hotel/Resort
Position Categories
Administration
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At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.

Job Description

The Ideal Candidate for this Position:
Someone who can work Monday through Friday
An individual who has excellent customer service skills, as you will greet all guests who come into the office.
Someone who can handle a busy switchboard.
Knowledgeable of the entire home office services in order to promote the effective utilization of the facility.
Takes a proactive approach toward customer satisfaction.
Ability to interact and communicate effectively with individuals at all levels of the organization.
Excellent time management; strong organizational and customer service skills; exceptional detail in follow-up and listening.
Strong computer knowledge and excellent written and oral communication skills.

Responsibilities for this Position:

  • Greet all guests
  • Answer all incoming telephone calls
  • Be able to remain calm and multi-task.
  • Must have a friendly phone voice with excellent communication skills
  • Maintain Z’s Café & stock.
  • Works closely with customers to process conference room meeting reservations.
  • Ensures execution of group events to include but not limited to room set-ups, audio visual needs, food service, and any other special requests.
  • Maintain audio visual, conference floor equipment and infrastructure in accordance with company standards and procedures.
  • Work with VP Administration on various tasks.
  • Communicate with various departments to ensure all needs are met for customer requests.

Requirements:

  • Must be a citizen of this country or possess a valid work permit.
  • High School Diploma or equivalent; minimum 3 years' experience in hotel or convention/conference center; knowledge of conference services equipment, set-up styles, and audio-visual
  • Excellent computer software knowledge of Microsoft Office, verbal and written communication skills, and organization skills
  • High level of professionalism, aggressive guest service / hospitality skills
  • An Equal Opportunity Employer
    • We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
  • We conduct background verification.

Technical Requirements:

  • Excellent oral and written communication.
  • Must be able to read, write and speak English.
  • Requires strong organizational skills.
  • Must be able to work independently.
  • Excellent people skills.
  • Meet/exceed customer expectations.
  • Computer experience required.
  • An energetic personality.

Benefits

Paid Time Off

  • Medical Insurance
  • Dental Insurance
  • Life Insurance
  • Vision Insurance
  • Free Parking
  • Educational Assistance
  • Company Travel Discounts
  • An Equal Opportunity Employer
  • We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
  • EOE/AA

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
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