Head Hostess

East Miami Hotel

Location: US - FL - Miami

Nov 6, 2017
Job Details
Nature of the Job

Basic Purpose & Objective of the Position

* Works within the framework of a quality Food and Beverage service team. Greets and seats guests in a warm, friendly and sincere manner and escorts them to their table. Makes a good first and last impression, and insures guests are happy when leaving the restaurant.
* Manages seating charts and reservation system as well as relay pertinent information regarding guest requests to servers and management while caring enough to do it well by adhering to Quinto La Huella.
* Maintains menus and host stand supplies.
* Organizes host stand and ensures duties are completed.
* Handles all large parties and events inquiries up to 40 people. Organizing menus, BEO's, contracts and room organization. Manages correspondence related to large parties and events.
* Trains new host/hostess staff.

Main Duties

Customer Services

* Delivers the brand promise and provides exceptional guest service at all times.
* Provides excellent service to internal customers.

* Maintains positive guest and colleague interactions with good working relationships.


* Ensures that all hotel, company and local rules, policies and regulations relating to money handling and licensing are adhered to.



* Provides a smile and friendly greeting for guests, use guest's name, confirm number in party, ask guests for their seating preference and special needs, walk with guests, at their pace, to the table, alert guests of steps and inclines, assist if necessary and inform server and/or manager of special needs.
* Presents menus to guests and inform server of guest present at the table, return to the lobby to greet guests, and check dining room for guests who are ready to leave.
* Holds knowledge of the floor plan, server station assignments and table numbers.
* Inspects menus for cleanliness and crispness and change out when necessary.
* Walks through dining areas, parrilla and pool, note and correct any irregularities (lights burned out, furniture cooked, etc.).
* Checks dining room and floors for cleanliness and take actions where needed.
* Retrieves reservation books and learn how to use Open Table, the elements reservation system.
* Maintains accurate seating chart and cover tally.
* Able to make reservations accurately and courteously.
* Answers phones with knowledge of the operation of the restaurant and hotel and/or direct the guests for further assistance.
* Acknowledges and thank exiting guests, ask them to return, ask about their dining experience and follow through with the manager with any guest issues.
* When closing, inspect for cleanliness and prepare the station for the next day.
* Attends all scheduled staff meetings and supplemental training sessions.
* Be familiar with emergency safety measures.
* Manages large reservations and events inquiries up to 40 guests. Respond to clients, provide menu and beverage options, prepare contract, prepare BEO's and coordinate needs for the reservations.
* Maintains a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
* Performs additional duties as requested by the Restaurant Manager and/or Restaurant Director.

People Development

* Supports Swire Hotels' cultural and people development implementations and characteristics.

Skills, Qualifications and Experience Requirements


* Due to constant public contact, grooming is a factor of the utmost importance and must adhere to appearance code guidelines as set forth in the Employee Handbook.
* Prior experience in restaurant operations.
* Ability to remain on feet for a prolonged period of time and to move through the dining room and lobby to escort guests.
* Neat appearance.
* Ability to maintain a pleasant disposition and function efficiently in high stress/pressure work environment.
* Pleasant speaking voice and phone etiquette
* Must enjoy extensive guest and employee contact.
* Ability to listen effectively, to speak and write English clearly.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
See description above.
Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.
Customer Service, Host(ess)