Guest Services Supervisor
Property Name:
Wyndham Philadelphia Historic District
Job Title 
Guest Services Supervisor
Location: 
Pennsylvania-Philadelphia
Company Name: 
Wyndham Hotel Group
City: 
Philadelphia
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
Philadelphia Hotel In the Charming Historic District Wyndham Philadelphia Historic District, Pennsylvania
Wyndham Philadelphia Historic District is a contemporary urban hotel with an inviting mix of high-tech spaces and contemporary décor that reflects the Old City charm. Located in Philadelphia's historic district, surrounded by treasures of American heritage, our hotel is an inviting destination where vacation and business travelers can work, relax, dine, meet and embrace the culture of the City of Brotherly Love.  

The Guest Services Supervisor is responsible for assisting the Guest Services Manager and Assistant Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
 
Job Duties Include:
 
  • Ensuring all guest service associates are following and maintaining standards
  • Have knowledge of and assist in all emergency procedures as required
  • Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner
  • Responsible for issued house bank
  • Be able to perform all duties of a Guest Service Agent
  • Monitor key control to maintain hotel security
  • Answer all guest inquiries in a timely and professional manner
  • Assist in training and cross training of new hires and current employees on a regular basis
Education & Experience: 
  • High School diploma or equivalent required.
  • At least 2 to 3 years of progressive experience in a hotel or a related field required. 
  • College course work in related field helpful.
  • Previous supervisory responsibility preferred.
  • Must have a valid driver's license for the applicable state.
 
Physical requirements:
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
 
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