Guest Services Supervisor
Property Name:
TRYP Miami Bay Harbor
Job Title 
Guest Services Supervisor
Location: 
Florida-Miami
Company Name: 
Wyndham Hotel Group
City: 
Bay Harbor Islands
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.



Wyndham Hotel Group is searching for
a Guest Services Supervisor to work at our beautiful TRYP Miami - Bay Harbor Hotel.  The position is responsible for assisting the Guest Services Manager while providing attentive, courteous, and
efficient service to all guests, prior to arrival and throughout their stay,
while maximizing room revenue and occupancy.



Responsibilities will
include but not be limited to:

  • Obtain all necessary information when taking room
    reservations and follow the rate-quoting scenario.
  • Monitor all VIP and special guest requests.
  • Review Front Office log and Trace File daily.
  • Fully comprehend and operate all relevant aspects of
    the Front Desk computer system.
  • Ensure logging and delivery of all messages, packages,
    and mail in a timely and professional manner.
  • Be aware of all rates, packages, and promotions currently
    underway as listed in the Red Book. 
  • Be familiar with all in-house groups. 
  • Be aware of all closed out and restricted dates.
  • Follow and enforce all Wyndham International hotel
    credit policies.
  • Be able to complete and ensure that a proper bucket
    check, room rate verification report, and housekeeping report have been
    accurately done and filed.
  • Maintain proper operation of the P.B.X. console and
    ensure that all standards are met, if applicable.
  • Establish and maintain good communications and teamwork
    with fellow employees and other departments within the hotel.
  • Assist the G.S.M. in ensuring that employees are
    following and maintaining standards (i.e., answering phones, callbacks to
    guests, guest request log).
  • Have knowledge of and assist in all emergency
    procedures as required.
  • Oversee and ensure that all guests are checked in/out
    in a friendly, efficient and courteous manner.
  • Be able to perform, complete and ensure that all tasks
    and duties on the shift checklist are completed in a timely and efficient
    manner.
  • Responsible for issued house bank.


Education & Experience:

 


  • High School diploma or equivalent required.
  • At least 2 to 3 years of progressive experience in a
    hotel or a related field required. 
  • College course work in related field helpful.
  • Previous supervisory responsibility preferred.
  • Must have a valid driver's license for the applicable
    state.

 


Physical requirements:


  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force
    occasionally, and/or up to 10 pounds of force frequently or constantly to
    lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift. 


General Requirements


  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally
    and written, with all level of employees and guests in an attentive,
    friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and
    clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental
    functions to meet deadlines.
  • Approach all encounters with guests and employees in an
    attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and
    trainings.

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