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5514C9B5694EE894

Guest Services Supervisor

Employer Logo
Property Name
InterContinental - New Orleans
Job Title
Guest Services Supervisor
Location
Louisiana-New Orleans
City
New Orleans
Management Position
Yes
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Rooms - Front Office/Guest Services

A tradition of hospitality

In Louisiana, we use the term, "lagniappe" when talking about anything that involves "a little something extra"... "above and beyond"... "exceeding expectations". Isn't that what hospitality's all about? Delivering more than you promise to satisfy your guests? We think it is, and we believe it's also the fundamental principle upon which strong business relationships are forged.

Dimension has earned a reputation of success by sticking with a few, basic business philosophies:

  • Be affiliated with great brands!
  • Recruit and retain great people!
  • Continuously improve!

It's not complicated. Call it "the basics". But, we've built a winning tradition by:

  • Selecting winning development sites and capitalizing on well-timed acquisition opportunities.
  • Working with a winning combination of industry-leading lenders, architects, contractors, and vendor-partners.
  • Maintaining a geographically diversified portfolio of superior hotel product concepts in markets with upside growth potential.

JOB DESCRIPTION

Job Purpose:  To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.


Job Responsibilities: 



  1. Greet, register, and assign rooms to guests.  Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.

  2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.

  3. Keep records of room availability and guests' accounts.  May make, confirm and cancel reservations for guests.

  4. Compute bill, collects payment and makes change for guests.  May post charges such as room, food, liquor or telephone by hand or machine.

  5. Date-stamp, sort and rack incoming mail and messages.  Transmit and receive messages using equipment such as telephone, fax and switchboard.

  6. Understand and enforce the hotel company credit policies.  Account for all cash and makes deposits in accordance with hotel and company policies.

  7. Take the initiative to greet guests in a friendly and warm manner.

  8. Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees.

  9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.

  10. Other duties as assigned.


Job Skills:



  1. Speak clearly and listen carefully.

  2. Use personal judgment and specialized knowledge to give information to people.

  3. Communicate well with many different kinds of people.

  4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.

  5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.


Job Qualifications:  


Education


HS Diploma or equivalent.


Experience


Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination.


Licenses/Certifications


N/A


(ref. 21830)

JOB REQUIREMENTS

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.