Guest Services Supervisor
The Summit, a Dolce Hotel
Location: US - OH - Cincinnati
As the world’s largest hotel company, and a leading player in the global
hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in
70 countries—all supported by more than 7,000 associates on six continents. And
we know our success is attributable to our associates, a bright, talented and
diverse group of individuals who embrace our signature Count On Me! service
culture and have a passion for excellence. To learn more visit us at http://www.wyndhamworldwide.com.
Located less than ten miles from downtown Cincinnati, The
Summit is set to usher in a new era of style and sophistication in the Queen
City. The anchor of $124 million mixed-use development on the campus of
MedPace, the 239-room hotel will delight guests with a contemporary,
Cincinnati-centric art collection; modern Fitness Center with yoga studio; and
well-stocked library. Chefs and mixologists will oversee an innovative program
highlighted by fresh, seasonal ingredients with a culinary nod to the region’s
Wyndham Hotel Group is searching for a Guest Services Supervisor to work at to
work at our new property opening in April, The Summit Hotel, in Cincinnati, OH.
This position is responsible for ensuring that consistent high quality customer service is
delivered by Guest Services Team.
Responsibilities will include but not be limited to:
the operations of Guest Services.
the highest productivity, employee morale and guest service as possible.
Guest Services Manager/Assistant Manager in training of employees
including but not limited to guest services, brand standards, hotel
policies and procedures and all POS systems.
and follow all operating and quality standards established for Guest Services.
and follow procedures for credit control and handling of financial
all Occupational Health and Safety regulations.
guests in and out of the hotel according to hotel and/or brand standards.
guests about the hotel facilities, policies and procedures. Provide
tourist information to guests.
hotel phone system. Transfer calls to appropriate departments/guests.
Accurately take messages for guests.
modify and cancel guestroom reservations.
with inquiries, requests, and complaints from guests. Coordinate with
other departments to fulfill guest special requests.
cashier duties, cash traveler’s checks. Post phone charges and other
miscellaneous charges to guest accounts.
in-house procedure to help ensure the security of guests and employees.
Know hotel emergency procedures.
- High school education, GED, or
equivalent experience required. Bachelors’ degree highly preferred.
- Minimum 2 years’ of experience
working within Guest Services/Front Office required in a high volume
hotel, conference center or resort with at least one of those in a
- Must be able to prepare and
analyze data and figures, and transcriptions prepared on and generated by
- Demonstrated leadership - Proven
ability to effectively lead and train a diverse workforce.
- Projects a professional and
polished image that inspires confidence and trust. Must be able to abide
by the company appearance standards and compliance with the designated
- Dedicated to exceeding service
standards and providing services and standards to the highest caliber.
- Able to effectively deal with
internal and external guests, some of whom will require levels of patience
and tact to defuse anger, collect factual information and resolve
- Able to exercise good judgment in
- Highly organized, able to
prioritize multiple tasks, have a sense of urgency to complete projects
and be detail oriented.
- Ability to work collaboratively
and communicate effectively with team members at all levels of the
- Valid, clean driver’s license.
- Computer literate: Strong
proficiency in MS Office (Outlook, Word, Excel, Power Point. Adaptable to
learning new and customized software programs).
- Adept at managing fast paced
environment and putting people at ease.
- Warm, personable and energetic
demeanor with professional and pleasant phone manner.
- Comfortable interfacing with a
diverse group of individuals.
- Exceptional oral and written
communication skills in English.
- Ability to prioritize, identify
problems, and seek solutions and follow up and follow through with a
variety of tasks.
- Must be able to work variable
shift, weekends, holidays, and special events, as needed.
- Must have employment eligibility
in the U.S.