Guest Services Supervisor
Property Name:
The Mills House - A Wyndham Grand
Job Title 
Guest Services Supervisor
Location: 
South Carolina-South/Charleston
Company Name: 
Wyndham Hotel Group
City: 
Charleston
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
Guest Services Supervisor
 
Creates a positive team environment responsible for ensuring compliance of “Count On Me” service standards for all guests. Continuous improvement: Directs and communicates expectations, motivates associates to anticipate guest needs and exceed expectations. Champions and develops team empowerment embracing guest opportunity assuring satisfaction, loyalty and successful resolution. Heavy focus on Bellstand operations--Directing front and back of house operations, maintaining room inventory at the highest levels of accuracy and efficiency. Analyzes and communicates technical operations between departments discovering opportunities prior to incident.
Minimum Requirements and Qualifications a)    Education
  • High School Diploma, 2 years post- high school education or equivalent experience
  b)    Training requirements
  • Valid driver’s license
  • CPR certified a preference
c)     Knowledge and skills
  • Basic understanding of resort financials
  • Demonstrated ability to work under pressure
  • Basic Leadership skills with ability to coach, mentor and train staff
  • Excellent verbal and written communication skills
  • Ability to accurately follow instructions, both verbally and written
  • Excellent hospitality service skills
  • Detail oriented
  d)    Technical Skills
  • Working knowledge of various computer software programs
  • Basic Working knowledge of property management systems
  • Working knowledge of Company reporting and associate timekeeping systems
  • Comprehension and literacy for analyzing reports
  e)    Job experience
  • 2 year of supervisory experience or management preferred
  • 2 years of hotel, timeshare or hospitality service experience
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