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Property Name
Mandalay Hotel
Job Title
Guest Services Supervisor
Texas-Dallas/Fort Worth Metroplex
Management Position
Bonus Pay
Position Categories
Valet, Bellperson

Job Description


Mandalay Hotel


Patterned after the exotic charm of a Burmese city, the Omni Mandalay Hotel in Las Colinas is a unique oasis that puts you close to the business and cultural attractions of Dallas. Located on the Mandalay Canal in Irving, Texas' prestigious Las Colinas Urban Center, the Omni Mandalay invites you to experience the elegance of a luxury hotel with a sophisticated Asian touch.

The Omni Mandalay’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Mandalay Hotel in Las Colinas may be your perfect match.

Job Description:

To create an atmosphere in the lobby conducive to the prompt and efficient handling of all guests needs.


* Complete training of Bellmen and Doormen as directed by the Director of Guest Services.
* Oversees and keeps on order the storage of all guest luggage.
* Ensures the cleanliness of the Bellstand, storage room, Front Drive, and lobby.
* Oversees the Maintenance of all the Bell Carts.
* Maintains an orderly shift log of all Bellstand activities including check-in, check-out, deliveries, luggage storage, mail, fax, and message deliveries.
* Oversees the storage and delivery of all packages to the Bellstand. Follows up on a daily basis to see that these packages are delivered within the 15 minute standard and to the proper location.
* Supervises Bellmen and Doormen to ensure a smooth and orderly work flow and maximum service to our guests.
* Arrange alternate luggage area space during peak bag storage times.
* All employees are required to fully comply with Omni rules and regulations for the safe and effective operation of the hotel’s facilities.
* Understand and responsible for hotel key policies.
* Responsible for handling all convention-related distributions to guest rooms.
* Greet our guests in friendly, warm manner.
* Maintaining an orderly log of fronts.
* Maintaining an orderly package log.
* Follow-up check of stored packages.
* Be familiar with Epitome and GoConcierge systems.
* Strive to improve Medallia scores.
* Be involved in resolution of as many guest’s complaints as possible.
* Communicate to staff all future business demands as well as daily check ins, check outs, occupancy, in house functions, and bus arrivals.
* Provide a “Welcome Call” to guest as required by management.


* High School Diploma or equivalent.
* Prior supervisory experience required.
* Prior hospitality experience preferred.
* Ability to teach, develop, and motivate others.
* Must have the ability to multi-task.
* Excellent verbal and written communication skills required. 

Job Requirements

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law. The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law - Notice of Applicant Rights Under the Law

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to

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