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1550355CD6BED000
Guest Services Supervisor
Property Name
Carmel Valley Ranch
Job Title
Guest Services Supervisor
Location
California-Monterey Peninsula
City
Carmel
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Valet, Bellperson

For us, hotels aren't simply places to sleep, they're places where dreams are born.

We encourage our employees to make their mark while giving back to their communities and saving the environment.

Job Description


Job OverviewThis position shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible to assist in providing leadership and guidance to the guest services team (may include but not limited to Concierge, Valet, Bell Persons, Door Persons and Drivers, etc.) in the areas of guest service, training, scheduling and performance management for the overall successful day-to-day operations. This position is fully committed to ensuring that all procedures are performed to the department and company standards and serve as an ambassador for Destination Hotels.Essential Functions
  • Be an expert in all services/features and local attractions/activities to anticipate and respond to guest inquiries promptly and accurately
  • Instills a calm, organized approach when interacting in stressful situations
  • Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
  • Ensure that sufficient staffing is present to meet the daily business demands
  • Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
  • Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction
  • Assist management to recruit, hire, train and successfully support and manage the talent of all new and existing team members

Job Requirements


  • High school diploma or general education degree (GED or two to three years related experience and/or training; or equivalent combination of education and experience)
  • Minimum of one year supervisory experience in a high volume setting preferred
  • Previous hospitality experience in a Four Diamond quality organization preferred
  • Previous experience with Windows, Office, and property management systems highly desirable
  • Must be able to understand, speak, read, and write in the basic English language
  • Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
  • Demonstrate ability to compute basic arithmetic
  • Must be available to work, varied shifts and flexible schedules