Are you interested in becoming a member of dynamic group of hospitality professionals? Looking to start a career with a company that has incredible growth potential? Well stop looking! Join the Hawthorn Suites by Wyndham family and open up a world of potential.Our property is currently seeking a part-time Guest Services Representative. The job description is below.
Guest service agents answer telephone calls from guests seeking to make or cancel hotel reservations. They greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information. Agents answer guest requests for assistance and coordinate with housekeeping, staff and management to fulfill guest requirements. They provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner. They may also serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale.
Agents may also be responsible for bookkeeping duties, including maintaining a cash drawer, preparing bank deposits and posting charges for items that guests may order or use during their stay. Upon checkout, agents calculate the guest's final bill and collect payments.