Wickaninnish Tofino BC

Guest Services Representative

Corporate Overview

Tofino is a small town brimming full of adventure. Popular activities around town include: fishing, kayaking, hiking, biking, wildlife viewing, golfing, art appreciation and so much more. Musicians and artisans thrive in Tofino with it's numerous galleries, festivals, and culturally-inspired events. Annually, you can partake in the Pacific Rim Whale Festival, The Tofino Food & Wine Festival, The Shorebird Festival, the Clayoquot Oyster Festival, and the list goes on. There's always something to do here, and always interesting new friends to try it with. Tofino is a town of earth-lovers. We bike and walk when we can, and pick up trash if we see it. We strive to include this earth-loving strategy in all departments of the Inn, and work towards not only promoting the unique climate around us, but to preserve and protect it as well.

There is a place where your co-workers are warm and friendly, the guests you greet are interesting and unique, and your work place is surrounded by pristine rainforest, idyllic beaches, and the rush of the Pacific Ocean. After a fulfilling day you hop on your bike, and head home along a well-used bike trail, where you pass families, couples, tourists and locals all out enjoying the adventure of the rugged west coast. When you get home you pull on your wetsuit, grab your board and hit the waves on one of Tofino's numerous surf hot spots. Not into surfing? You'll want to try it once you've seen these unique athletes attempt to tame the wild pacific. This is our daily life at the Wickaninnish Inn, in Tofino, British Columbia.

We strive to provide our employees with work / life balance, ensuring they have ample time to relax away from work and take advantage of the unique destination where we live. We encourage internal promotion, providing our employees with the opportunity to grow and develop, both as an individual, and in their career. Our employees are the type of people who go that extra mile for not only their guests, but their co-workers and neighbours as well. We employ team-oriented people, who don't hesitate to take on an extra task. Our employees make the Inn their own, and offer customer service at the highest level possible, as though you were welcoming a beloved relative into your own home. We offer introductory staff accommodation, competitive wages, and a comprehensive extended health care plan, including dental & eye care.

Job Description

The Wickaninnish Inn in Tofino, BC is looking for guest services professionals. Could this be you?

Do you find yourself opening the door at your local mall for strangers, and patiently waiting for them to go through before you enter yourself?

Do you see a couple taking each other's photo in front of a scenic backdrop and offer to take the picture of the two of them?

If this describes you, then please contact our Human Resources Department and put forward your application.

A Guest Services Representative is the Wickaninnish Inn’s version of a Front Desk Agent, and then some. The GSR not only greets guests and checks them in but they also become that guest’s personal contact throughout their stay.  The position offers a great deal of flexibility to "think outside of the box" and positively impact guests’ experience. GSRs assist with reservations, concierge and valet duties. A GSR often has the opportunity to speak with a guest on the phone, make their reservation arrangements, and be the one to greet and check them in upon arrival and bring them to their room to get them settled in!  What a great experience for you, the GSR, and the guest.  This is what we are all about!  Each GSR must have the ability to juggle 2 phone calls, a guest in front of you needing your assistance, a staff member needing your assistance and a leaking toilet in room 44, all with a warm friendly smile and a calm demeanor.

Job Requirements

  • Exemplary customer service skills and a demonstrated willingness to exceed guest expectations are the minimum expectations for all Wickaninnish employees
  • Must be willing to be part of a world-class Front Office team
  • Previous Reservations experience is an asset
  • A professional and groomed appearance is required
  • Excellent interpersonal and communication skills, both written and verbal are needed
  • Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary
  • Working knowledge of Epitome, Maximizer, Microsoft Word and Excel and File Maker Pro are assets
  • Must enjoy working evenings and weekends, overnights and shifts
  • Valid Class 5 Driver's License, with the ability to apply for a Class 4
  • Ability to make a commitment of 12 - 18 months to the position

To apply for this career opportunity, please send your resume with letter of intent to jobs@wickinn.com

By submitting an application you are attesting that the information given is accurate and you give consent to The Wickaninnish Inn to verify through means of previous employer contact and collection of information directly or in directly through public social media. Due to the volume of applications we will only be contacting applicants that we feel are most compatible with our property.