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2629CD02EF56A23C
Guest Services Representative
Job Title: 
Guest Services Representative
Location: 
Missouri-St. Louis
Company Name: 
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
No
Email: 
 
 
 
 
Mission Statement


Bridgeton Holdings LLC operates a portfolio of hotels across the continental United States. Based in New York City with offices in San Francisco and St. Louis, it runs its properties under its Walker and Cloverleaf banners, also operating independently labeled and major chain hotels.


Bridgeton's goal is to maximize the operational and financial efficiency of its hotels through a combination of capital investment, revenue management, and economies of scale through its position as a nationwide operator. Most of all, it seeks to achieve that goal and grow its market share by focusing on delivering first-class quality, comfort, and service to its customers, and believes that developing strong talent is absolutely central to that end. In turn, employees enjoy a high level of autonomy at Bridgeton, and have myriad opportunities to grow and develop their careers internally.


A key reason why Bridgeton has been successful in achieving its properties’ inherent potential is its sophisticated sales and marketing operation, with tight integration between individual hotels and the New York City headquarters. Potential applicants would join a nationwide team that is in tune with the latest developments in the hospitality industry, and that always strives to be the industry leader.

Founded in 2009, Bridgeton currently provides management services for 20 plus hotels in 7 states.

Job Description

Job Purpose:  To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities: 

  1. Greet, register, and assign rooms to guests.  Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  3. Keep records of room availability and guests' accounts.  May make, confirm and cancel reservations for guests.
  4. Compute bill, collects payment and makes change for guests.  May post charges such as room, food, liquor or telephone by hand or machine.
  5. Date-stamp, sort and rack incoming mail and messages.  Transmit and receive messages using equipment such as telephone, fax and switchboard.
  6. Understand and enforce the hotel company credit policies.  Account for all cash and makes deposits in accordance with hotel and company policies.
  7. Take the initiative to greet guests in a friendly and warm manner.
  8. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
  9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.

Other duties as assigned.

Job Skills: 

  1. Speak clearly and listen carefully.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Communicate well with many different kinds of people.
  4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications: 

Education

HS Diploma or equivalent.

Experience

Minimum 1 year hospitality, general office, accounts receivable or customer service experience.

Licenses/Certifications

N/A

(ref. 24890)
Job Requirements
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.