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50E959AE8AA35634

Guest Services Representative (Ramada)

Ramada Fallsview Hotel

Location: CA - ON - Niagara Falls


21/11/16 10:05 PM
Fallsview Group
Employer
Job Details

Wyndham Hotel Group is the world's largest and most diverse hotel company with over 7,800 properties and 678,000 rooms in 72 countries. With highly recognizable brands and hotel choices in every category from upper-upscale to economy, we offer not only the most lodging choices around the world but also exceptional service and great value. 


Fallsview Group is privileged to have 3 hotels under the Wyndham Hotel Group; The Ramada Fallsview Hotel, Super 8 (Ferry St.) and Wyndham Garden Fallsview Hotel. They are currently looking to hire Front Desk Agents at the Ramada Fallsview Hotel. Benefit eligibility may be available after the probation period. There are part time and full time positions available & hours that can range from 25-40 per week.


Job Purpose:  To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.


Job Responsibilities: 



  1. Greet, register, and assign rooms to guests.  Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.

  2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.

  3. Keep records of room availability and guests' accounts.  May make, confirm and cancel reservations for guests.

  4. Compute bill, collects payment and makes change for guests.  May post charges such as room, food, liquor or telephone by hand or machine.

  5. Date-stamp, sort and rack incoming mail and messages.  Transmit and receive messages using equipment such as telephone, fax and switchboard.

  6. Understand and enforce the hotel company credit policies.  Account for all cash and makes deposits in accordance with hotel and company policies.

  7. Take the initiative to greet guests in a friendly and warm manner.

  8. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.

  9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.


Other duties as assigned.


Job Skills: 



  1. Speak clearly and listen carefully.

  2. Use personal judgment and specialized knowledge to give information to people.

  3. Communicate well with many different kinds of people.

  4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.

  5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.


Job Qualifications: 


Education


HS Diploma or equivalent.


Experience


Minimum 3 months hospitality, general office, accounts receivable or customer service experience.


Licenses/Certifications


N/A


* Must be available to work evenings, weekends & holidays *


Please Note: This job posting is not an exclusive list of all job functions that will be asked to be performed from time to time. This is only a sample; you may be required to perform other duties as assigned by management.


"Should you require any assistance, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact via phone the Human Resources Department"


(ref. 16309)
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
Additional Details
 
No
Applicants who do not already have legal permission to work in Canada will not be considered.
No
No
No
Hotel/Resort
Front Desk, Front Desk - Night Audit